Tag Switch Action

Use this action to execute operations based on the existence of a specific tag. You can, for example, change the conversation flow redirecting the user to a different interaction.

Settings

The action uses the following settings:

Setting

Description

Parsed

Tag Name

The name of the tag that will be checked by the action

Criteria

The type of criteria that will be used

Remarks

The Tag Name field will list only tags that have been defined inside the chatbot design using a Set Tag Action.

Trigger

On Condition Met. This action will trigger any child operation as the condition set by criteria is met.

Variables

This action does not produce any variable.

Availability

Channel specific availability follows the table below:

Channel

Availability

Facebook

Fully Available.

WhatsApp

Fully Available.

Telegram

Fully Available.

Web

Fully Available.

Alexa

Fully Available.

Google Assistant

Fully Available.

Slack

Fully Available.

API

Fully Available.

This action can be used only inside interactions and not as child of other actions. Any account can use this action regardless of subscription level.

Further Reading