> For the complete documentation index, see [llms.txt](https://docs.xenioo.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.xenioo.com/basic-concepts.md).

# Basic Concepts

- [Your Account](https://docs.xenioo.com/basic-concepts/your-account.md): Xenioo offers a number of upgrade paths that will allow your chatbot to grow together with your business requirements. Not just pre-made plans but fine-tuned solutions for all your needs.
- [The Trial plan](https://docs.xenioo.com/basic-concepts/your-account/the-free-plan.md)
- [Custom AI Provider](https://docs.xenioo.com/basic-concepts/your-account/custom-ai-provider.md)
- [Upgrading your trial](https://docs.xenioo.com/basic-concepts/your-account/upgrading-from-free.md)
- [Additional Packages](https://docs.xenioo.com/basic-concepts/your-account/additional-packages.md)
- [Canceling your current plan](https://docs.xenioo.com/basic-concepts/your-account/cancelling-your-subscription.md)
- [Deleting your account](https://docs.xenioo.com/basic-concepts/your-account/deleting-your-account.md)
- [Messages Count](https://docs.xenioo.com/basic-concepts/your-account/messages-count.md)
- [Data Retention](https://docs.xenioo.com/basic-concepts/your-account/data-retention.md)
- [Multi-factor Authentication (MFA)](https://docs.xenioo.com/basic-concepts/your-account/multi-factor-authentication-mfa.md)
- [MFA Configuration](https://docs.xenioo.com/basic-concepts/your-account/multi-factor-authentication-mfa/mfa-configuration.md)
- [MFA Login](https://docs.xenioo.com/basic-concepts/your-account/multi-factor-authentication-mfa/mfa-login.md)
- [Multiple Owners](https://docs.xenioo.com/basic-concepts/your-account/multiple-owners.md)
- [IP Whitelisting](https://docs.xenioo.com/basic-concepts/your-account/ip-whitelisting.md)
- [Additional Contacts](https://docs.xenioo.com/basic-concepts/your-account/additional-contacts.md)
- [Designing your Chatbot](https://docs.xenioo.com/basic-concepts/the-chatbot-designer.md): Designing is one the core steps of your chatbot creation. Take your time to grasp the concepts of the advanced Xenioo approach and get the most of our design flow.
- [My Bots](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/my_bots.md)
- [Introduction](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/your_chatbot.md)
- [Flow Design](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/flow-design.md)
- [Behaviors](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/behaviours_concepts.md)
- [Interactions](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/interactions_concepts.md)
- [Actions and Operations](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/actions_and_operations.md)
- [Quick Toolbar](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/quick-toolbar.md)
- [AI Tools](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/ai-tools.md)
- [AI Content](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/ai-tools/ai_content.md)
- [AI Image Generation](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/ai-tools/ai_image_generation.md)
- [AI Assistant](https://docs.xenioo.com/basic-concepts/the-chatbot-designer/ai-tools/ai_assistant.md)
- [Chatbot Details](https://docs.xenioo.com/basic-concepts/chatbot-details.md): Your chatbot has multiple default settings that can be changed as well as a full team and operators management section you can oversee directly as a standard team or pro team user.
- [Chatbot Settings](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-settings.md): The settings page of your chatbot allows you to change or review many global aspects of your chatbot. You can find in the following pages a full reference of all the fields and configurations.
- [General Settings](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-settings/general.md): The settings page of your chatbot allows you to change or review many global aspects of your chatbot.
- [Localization Settings](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-settings/localization-settings.md): This setting page let you configure the general localization settings of your bot.
- [Conversation Settings](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-settings/conversation.md): The settings page of your chatbot allows you to change or review many global aspects of your chatbot.
- [Integration Settings](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-settings/integration.md): The integration settings page of your chatbot allows you to change or review all values related to statistica integrations.
- [Payment Integration Settings](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-settings/payment-integration-settings.md): These settings can be used to configure your LINK Mobility Payment landing page. The landing page is displayed after the payment is completed.
- [Developers Setting](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-settings/developers-setting.md): The developers settings page of your chatbot allows you to change or review configuration values associated with deeper integration.
- [Security Settings](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-settings/security-settings.md): The security settings page of your chatbot allows you to change or review configuration values associated with security and safety measures
- [Teams](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-teams.md)
- [Team Permissions](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-teams/permissions.md)
- [Team Message Templates](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-teams/team-message-templates.md)
- [Availability Calendars](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-teams/availability-calendars.md)
- [Takeover Default Message](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-teams/takeover-default-message.md): When you hand over a conversation to a specific agent from the conversations menu, you'll be presented with a dialog containing a default message.
- [Team Member Access](https://docs.xenioo.com/basic-concepts/chatbot-details/chatbot-teams/team-member-access.md)
- [Backup & Restore](https://docs.xenioo.com/basic-concepts/chatbot-details/backup-and-restore.md)
- [Master and Child Bot](https://docs.xenioo.com/basic-concepts/chatbot-details/master-and-child.md)
- [Publishing](https://docs.xenioo.com/basic-concepts/publishing.md): Xenioo publishing process is meant to be fast and straightforward. Each channel has its own configuration and powerful settings.
- [Live & Draft Chatbots](https://docs.xenioo.com/basic-concepts/publishing/live-and-draft-chatbots.md): Xenioo uses a unique Live & Draft approach for all of your chatbot data that allows you to work on your chatbot without harming your live services.
- [Publish Your Bot](https://docs.xenioo.com/basic-concepts/publishing/publish-your-bot.md)
- [Channels](https://docs.xenioo.com/basic-concepts/publishing/channels.md): Xenioo channels are an ever growing collection of chat and voice platforms where you chatbot can live and communicate with users.
- [Web](https://docs.xenioo.com/basic-concepts/publishing/channels/web.md)
- [Web Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/web/web-variables.md)
- [WordPress](https://docs.xenioo.com/basic-concepts/publishing/channels/web/wordpress.md)
- [Widget Customization](https://docs.xenioo.com/basic-concepts/publishing/channels/web/widget-customization.md)
- [Initialization](https://docs.xenioo.com/basic-concepts/publishing/channels/web/widget-customization/initialization.md)
- [Scripting](https://docs.xenioo.com/basic-concepts/publishing/channels/web/widget-customization/scripting.md)
- [WhatsApp](https://docs.xenioo.com/basic-concepts/publishing/channels/whatsapp.md)
- [WhatsApp Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/whatsapp/whatsapp-variables.md)
- [First Message Processing](https://docs.xenioo.com/basic-concepts/publishing/channels/whatsapp/the-opt-in-message.md)
- [ Opt-in QR code generation](https://docs.xenioo.com/basic-concepts/publishing/channels/whatsapp/opt-in-qrcode.md)
- [RCS](https://docs.xenioo.com/basic-concepts/publishing/channels/rcs.md)
- [RCS Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/rcs/rcs-variables.md)
- [Configuring Providers](https://docs.xenioo.com/basic-concepts/publishing/channels/rcs/configuring-providers.md)
- [LINK Mobility](https://docs.xenioo.com/basic-concepts/publishing/channels/rcs/configuring-providers/link-mobility.md)
- [Opt-in QR code generation](https://docs.xenioo.com/basic-concepts/publishing/channels/rcs/opt-in-qrcode.md)
- [Google Business Messages (Deprecated)](https://docs.xenioo.com/basic-concepts/publishing/channels/google-business-messages-deprecated.md)
- [Google Business Messages Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/google-business-messages-deprecated/google-business-messages-variables.md)
- [SMS](https://docs.xenioo.com/basic-concepts/publishing/channels/sms.md)
- [SMS Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/sms/sms-variables.md)
- [Configuring Providers](https://docs.xenioo.com/basic-concepts/publishing/channels/sms/configuring-providers.md)
- [LINK Mobility](https://docs.xenioo.com/basic-concepts/publishing/channels/sms/configuring-providers/link-mobility.md)
- [Facebook](https://docs.xenioo.com/basic-concepts/publishing/channels/facebook.md)
- [Facebook Ads Integration](https://docs.xenioo.com/basic-concepts/publishing/channels/facebook/facebook-ads-integration.md)
- [Feed Integration](https://docs.xenioo.com/basic-concepts/publishing/channels/facebook/feed-integration.md)
- [Messenger Referral](https://docs.xenioo.com/basic-concepts/publishing/channels/facebook/messenger-referral.md)
- [Facebook Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/facebook/facebook-variables.md)
- [Moving users from an existing bot to Xenioo](https://docs.xenioo.com/basic-concepts/publishing/channels/facebook/moving-users-from-an-existing-bot-to-xenioo.md)
- [Instagram](https://docs.xenioo.com/basic-concepts/publishing/channels/instagram.md)
- [Instagram Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/instagram/instagram-variables.md)
- [Telegram](https://docs.xenioo.com/basic-concepts/publishing/channels/telegram.md)
- [Telegram Deep Linking](https://docs.xenioo.com/basic-concepts/publishing/channels/telegram/telegram-referral.md)
- [Telegram Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/telegram/telegram-variables.md)
- [Slack](https://docs.xenioo.com/basic-concepts/publishing/channels/slack.md)
- [Configuring Slack](https://docs.xenioo.com/basic-concepts/publishing/channels/slack/publishing-to-slack.md)
- [Slack Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/slack/slack-variables.md)
- [Microsoft Teams](https://docs.xenioo.com/basic-concepts/publishing/channels/microsoft-teams.md)
- [Microsoft Teams Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/microsoft-teams/microsoft-teams-variables.md)
- [Discord](https://docs.xenioo.com/basic-concepts/publishing/channels/discord.md)
- [Discord Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/discord/discord-variables.md)
- [Alexa](https://docs.xenioo.com/basic-concepts/publishing/channels/alexa.md)
- [Troubleshooting](https://docs.xenioo.com/basic-concepts/publishing/channels/alexa/troubleshooting.md)
- [Alexa Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/alexa/alexa-variables.md)
- [Phone](https://docs.xenioo.com/basic-concepts/publishing/channels/phone.md)
- [Phone Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/phone/phone-variables.md)
- [Configuring Providers](https://docs.xenioo.com/basic-concepts/publishing/channels/phone/configuring-providers.md)
- [Voximplant](https://docs.xenioo.com/basic-concepts/publishing/channels/phone/configuring-providers/voximplant.md)
- [Genesys](https://docs.xenioo.com/basic-concepts/publishing/channels/genesys.md)
- [Genesys Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/genesys/genesys-variables.md)
- [Viber](https://docs.xenioo.com/basic-concepts/publishing/channels/viber.md): The Viber channel can make your chatbot communicate through a Viber business account provided by LINK Mobility.
- [Viber Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/viber/viber-variables.md): The following variables are automatically added to your conversation when your chatbot is conversating on this channel:
- [Custom](https://docs.xenioo.com/basic-concepts/publishing/channels/customchannel.md)
- [REST Reference Guide](https://docs.xenioo.com/basic-concepts/publishing/channels/customchannel/rest-reference-guide.md)
- [API Variables](https://docs.xenioo.com/basic-concepts/publishing/channels/customchannel/api-variables.md)
- [Changelog](https://docs.xenioo.com/basic-concepts/changelog.md)