# Chatting and Messaging

**Chat View**

Accessing any conversation within the mobile app brings you to the Chat View, the interface for real-time interactions with users.

**Conversation History**

This section shows the full exchange history between the user and either the bot or you, the operator.

**Sending Messages**

When the conversation is assigned to you, you gain full access to the chat section, allowing you to send direct text messages.

<p align="center"><img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2FBBHPBrxsmVj4iz40OG8z%2Fimage.png?alt=media&#x26;token=698a6c5b-d3ec-47b1-bada-b9baf803c6e7" alt="">               <img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2FsUZIyJ6A1Me6dnw9UzF8%2Fimage.png?alt=media&#x26;token=428af778-4ca8-4eb8-9245-4dae77448163" alt=""></p>

#### Attachment and Audio Tools

Enhance your messages using these icons:

* **Clip Icon**: Upload and send attachments, such as:
  * Images and videos
  * Documents
  * Your current location

Attachments can be selected from local storage or captured directly.

<figure><img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2FiO22eKfehbSIvoMCmEiX%2Fimage.png?alt=media&#x26;token=b5270eda-8e65-48c9-ad41-65a9e40b866b" alt="" width="188"><figcaption></figcaption></figure>

* **Microphone Icon:** Tap to record an audio message directly from your phone and send it instantly to the user.

#### Quick Response Templates

If your bot includes Team Message Templates configured for operators, you can easily use them:

* **Flash Icon:** Tap this icon in the chat menu to access your pre-configured response templates. It functions similarly to the desktop version.

#### **Chat Constraints and Validity Windows**

The ability to send free-form messages may be restricted by certain platforms that enforce a validity window. For instance, in a WhatsApp conversation, the platform usually limits free-form chat to within 24 hours of the user's last message, allowing only template messages after this period.

<figure><img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2FaMP5J7wy8nQfPr2DTVtd%2Fimage.png?alt=media&#x26;token=95d4616e-1774-4db2-a61a-4a44e551ee4a" alt="" width="188"><figcaption></figcaption></figure>

#### Context Menu and Actions

Access the context menu (typically represented by three dots or a menu icon) in the top-right corner of the Chat View to utilize additional functions:

* **Control Chat State**: Manage the current conversation status, such as reassigning the chat.
* **View Contact Details**: Display user's details based on the desktop conversation view configuration.
* **Conversation Language**: Change the language settings for conversation translation. Refer to the Conversation Translation page for more details.
* **Send Message**: Broadcast a message to the current chat.

<figure><img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2FXpUvxHp8wF1d8ydU9ZGc%2Fimage.png?alt=media&#x26;token=455f59de-2d0a-4a69-9dd7-b8bcc1ade54e" alt="" width="188"><figcaption></figcaption></figure>