Conversation Translation

The Conversation Translation feature automatically translates a live Xenioo conversation into your preferred language, allowing operators to seamlessly communicate with users regardless of the language they are using.

License and Token Requirements

• This feature requires a specific license

• A sufficient number of translation tokens must be available on your account

Enabling Automatic Translation

To set up the feature for your operator profile:

1. Open your app Settings (view the Settings page for details)

2. Set your preferred Conversation Operator Language. This is the language all messages will be translated into for you.

3. Enable the Automatic Translation toggle.

4. Click Save to confirm your changes.

Supported Languages

The following languages are currently supported by the AI translation system:

Languages
Arabic	Bulgarian	Chinese
Dutch	English	French
German	Greek	Hindi
Italian	Japanese	Korean
Macedonian	Norwegian	Polish
Portuguese	Russian	Spanish
Swedish	Turkish

If a language your operators need is not on this list, please contact your sales representative to inquire about possible additions.

Using Translation in Live Conversations

Once enabled in your Profile Settings, the translation will begin automatically when you open a conversation:

1. Navigate to the My Conversation section and open a conversation detail.

2. Xenioo will Detect the user’s language.

3. It will then Translate the entire conversation into your selected Operator Language.

   • Initially, a message will appear indicating that the system is translating the conversation.

4. Once complete, the system will display the detected Operator Language and User Language, and all messages will be shown in your language.

If the operator and the end-user are already using the same language, translation is temporarily disabled to save tokens. It will only re-enable if either language is changed via the Profile Menu or the Translation Menu.

Managing Translation Settings (Per Conversation)

The Translation Menu allows you to manage translation on a conversation-by-conversation basis.

To manually manage translation settings:

1. Open the conversation options menu (usually an icon or button in the conversation detail).

2. Select User Language to open the language selection dialog.

This dialog allows you to:

• Manually change the detected user language for the current conversation.

• Disable translation for the current conversation.

• Block translations for a specific user language across all conversations for the entire bot (not just the current conversation).