MFA Login

After you log in with your username and password, you may be asked to complete an additional verification step. This happens when Multi-Factor Authentication (MFA) is enabled for your account.

Your organization can configure any of these MFA modes:

• Email

• SMS

• App (such as Google Authenticator)

If you need to update your MFA settings, see the MFA Configuration page.

How MFA Works

1. Enter your username and password as usual.

1. If MFA is enabled, the app will ask how you want to receive your One-Time Password (OTP):

   • You’ll see all available options configured for your account.

   • Choose the option you prefer (for example, Email or SMS).

   • The app will then send the OTP using the selected method.

If you only have one MFA method configured, the app will skip the selection screen and use that method automatically.

Completing the MFA Step

1. Check your email, text message, or authenticator app (e.g. google authenticator) for the OTP code.

2. Enter the OTP into the field shown on screen.

1. Tap Verify to continue. The app will confirm the code with the server.

The Resend OTP button is available for Email and SMS modes. For App mode, the OTP refreshes automatically within your authenticator app, so there is no resend option.

After Verification

Once your OTP is accepted, the app will automatically take you to the My Conversations page, and you’re ready to start working.