MFA Login

To log in, enter your username and password. If Multi-Factor Authentication (MFA) is enabled, you'll need to complete an extra verification step. Your organization can set up the following MFA types:

• Email

• SMS

• App (e.g., Google Authenticator)

For updates, visit the MFA Configuration page.

How MFA Works

1. Log in using your credentials as you normally do.

1. When MFA is enabled, the app prompts you to select your preferred method to receive a One-Time Password (OTP). You can choose from the available options configured for your account, such as Email or SMS. The app will then send the OTP through your chosen method.

When only one MFA method is set up, the app automatically uses that method, bypassing the selection screen.

Completing the MFA Step

1. Please check your email, text message, or authenticator app (e.g., Google Authenticator) for the OTP code.

2. Insert the OTP in the designated field on the screen.

1. Tap Verify to proceed. The app will validate the code with the server.

The Resend OTP button is available for both Email and SMS modes. For the App mode, the OTP refreshes automatically within your authenticator app, so no resend option is provided.

Once your OTP is verified, you'll be directed to the My Conversations page, ready to begin.