# MFA Login

To log in, enter your **username** and **password**. If **Multi-Factor Authentication (MFA)** is enabled, you'll need to complete an extra verification step. Your organization can set up the following MFA types:

* **Email**
* **SMS**
* **App** (e.g., Google Authenticator)

For updates, visit the MFA Configuration page.

### **How MFA Works**

1. Log in using your credentials as you normally do.

<figure><img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2FzN5VIIgQ8CUooFIGaJn4%2Fimage.png?alt=media&#x26;token=0396e639-db20-49c0-b78d-d7bcd53aec39" alt="" width="188"><figcaption></figcaption></figure>

2. When MFA is enabled, the app prompts you to select your preferred method to receive a **One-Time Password (OTP)**. \
   You can choose from the available options configured for your account, such as **Email** or **SMS**. \
   The app will then send the OTP through your chosen method.

<figure><img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2Fc1vxKKUkNvmWKacFHN9p%2Fimage.png?alt=media&#x26;token=7a4f729b-44fd-4dbb-9369-e58ffe768438" alt="" width="188"><figcaption></figcaption></figure>

{% hint style="info" %}
**When only one MFA method is set up**, the app automatically uses that method, bypassing the selection screen.
{% endhint %}

### **Completing the MFA Step**

1. Please check your email, text message, or authenticator app (e.g., Google Authenticator) for the OTP code.
2. **Insert the OTP** in the designated field on the screen.

<figure><img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2FtihQ9wpaQCbU26tLpLXS%2Fimage.png?alt=media&#x26;token=f23bc9b9-4999-4f3d-a5f3-247e801a3b25" alt="" width="188"><figcaption></figcaption></figure>

3. Tap **Verify** to proceed.\
   The app will validate the code with the server.

{% hint style="warning" %}
The **Resend OTP** button is available for both **Email** and **SMS** modes. For the **App** mode, the OTP refreshes automatically within your authenticator app, so no resend option is provided.
{% endhint %}

Once your OTP is verified, you'll be directed to the **My Conversations** page, ready to begin.