Additional Contacts
By default, all system alerts and platform notifications are sent to the Account Owner’s email address. If you need these updates sent to other team members or a different inbox, you can manage this through Additional Contacts.
If no additional contacts are defined for a specific alert type, the notification will automatically default to the Account Owner.
How to add a new contact
Navigate to your Account Profile.
Select the Additional Contacts tab.
Click the Add Contact button.
Enter the required details and Save.
Supported Subscriptions
You can configure additional contacts for the following alert categories:
Message Quota: Alerts when your message limit is reached.
Storage Quota: Notifications regarding database or media storage limits.
AI Tokens Quota: Alerts for AI processing limits.
Bots Quota: Notifications regarding the number of active bots.
Export/Import Completed: Data reports requested.
Alert Logic
Thresholds: Quota alerts are triggered once when you reach 75% and again at 100% of your available resources.
Plan Changes: If you upgrade or modify your account plan limits, the tracking resets. You will receive new alerts if you hit the thresholds under your new plan.
Export/Import Emails: These specific notifications are sent to all Additional Contacts as well as any email address specifically designated in the Report Email field.
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