Messages Count

One of the main counters of your account is the Messages Count.

Xenioo messages are used as a means of counting how much your chatbot is used and are, most of the time, directly determining the cost of your chatbot.

In the following paragraph, we will explore how this counter is affected by messages, operations, and integrations.

Standard Messages

Very simply: every time your chatbot replies to any of your users, we count one message.

A single bot reply may be comprised of multiple elements: for example, it could be made of two text lines and three quick buttons: all the block is still counted as one message by Xenioo.

In the image below, your chatbot is displaying a single line of text. This is counted as one message.

In the image below instead, your chatbot is displaying 2 bubbles and 4 buttons. Still, for Xenioo, this is counted as one message.

So, for both cases, Xenioo will count just one message.

After you publish your bot, pay close attention to its real-time statistical dashboard and follow closely its success verifying how many messages are used daily.

Message count has no impact on how you build your Interaction (Interactions define a group of actions but do not affect how messages are counted).

Any message exchanged with the bot inside the preview section, where you test and try your chatbot before publishing DOES NOT, of course, count toward your total messages limit.

Action Messages

Any action that requires integration with external sources to retrieve or synchronize data will increase your messages counter by 1 upon execution.

Any external web service or API call, any Firebase or DialogFlow or IBM Watson integration will increase your message counter as well.

A chatbot that retrieves data from an API REST endpoint and displays the result to the user will, at least, consume 2 messages from your account quota.

Please note that the message is counted as the action executes and not if any result is produced. For example, a broadcast sending news to multiple users based on the results of an API call or RSS feed may not send any message until there's an actual news but still be executed by Xenioo multiple times each day. All of these executions will add to your premium counter.

All of these actions stated below will generate an additional message during chatbot execution.

Action

Mode

IBM Watson Input and Detection

One additional message for each message evaluation, regardless of number of actions

Dialogflow Input and Detection

One additional message for each message evaluation, regardless of number of actions

On Demand Broadcast Trigger

One additional action message per API Call.

API Service Action