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  1. Actions And Operations
  2. Content

Highly Structured Message

PreviousNLP Topics Summary ActionNextCustom Class

Last updated 1 year ago

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This action will deliver a Message Template to the user. Message templates are created by your WhatsApp Business selected provider.

Settings

The action uses the following settings:

Setting

Description

Element Namespace

The namespace of the template. This is usually your Facebook Business Id.

Element Name

The name of the element you've chosen for your template

Time To Live

The TTL value for your template

Language

The language of the template message

Parameters

The parameters that need to be supplied to your template

Remarks

This action is not blocking. The flow will continue and restart from the relevant interaction if the user writes something instead of interacting with the template buttons.

Trigger

This action has no triggers.

Variables

Depending on the type of template, different variables might be generated upon user interaction with the content.

Variable
Template Type
Description

wa_flow_data

Flow

Contains the full JSON representation of all the information sent back by the WhatsApp flow.

wa_catalog_data

Catalog

Contains the full JSON representation of the user check out order.

ordered_products_count

Catalog

The number of products the user confirmed in his basket at checkout

<INDEX>_product_retailer_id

Catalog

The retailer id of the product at <INDEX>

<INDEX>_quantity

Catalog

The amount of products selected at <INDEX>

<INDEX>_item_price

Catalog

The unit price of the product selected at <INDEX>

<INDEX>_currency

Catalog

The currency of the price for the product at <INDEX>

Flow template fields will also be parsed automatically and added to the bot conversation variables. The fields name can vary, depending on the fields of the flow.

Availability

Channel specific availability follows the table below:

Channel

Availability

Facebook

Not Applicable

WhatsApp

Fully Available

Telegram

Not Applicable

Web

Not Applicable

Alexa

Not Applicable

Google Assistant

Not Applicable

Slack

Not Applicable

API

Not Applicable

This action can be used only inside interactions and not as child of other actions.

The Highly Structured Message action will deliver a WhatsApp Business template in full accordance to Facebook API. Please also refer to for specific information on the required fields.

Facebook documents
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