Highly Structured Message
This action will deliver a Message Template to the user. Message templates are created by your WhatsApp Business selected provider.

Settings

The action uses the following settings:
Setting
Description
Parsed
Element Namespace
The namespace of the template. This is usually your Facebook Business Id.
Element Name
The name of the element you've chosen for your template
Time To Live
The TTL value for your template
Language
The language of the template message
Parameters
The parameters that need to be supplied to your template

Remarks

The Highly Structured Message action will deliver a WhatsApp Business template in full accordance to Facebook API. Please also refer to Facebook documents for specific information on the required fields.
Some WhatsApp Business providers (Sinch, as an example) require a full name specification for all template parameters. If the active provider requires this type of notation you can follow the examples below.
Template:
1
Hello {1} this is {2}
Copied!
Standard Parameters
1
Mary
2
The Super Bot
Copied!
Named Parameters
1
body[1]text=Mary
2
body[2]text=The Super Bot
Copied!
In both cases, the resulting template text sent will be
1
Hello Mary this is The Super Bot
Copied!
Instead of using referenced messages, Twilio uses a very different approach: Twilio templates are sent as standard text. If the Twilio parser finds the message corresponding to a template, it will be sent as a template. If not, it will be sent as standard text. When using Twilio, you're free to use a standard text action even for templates or, alternatively, to specify the full template text in the "Parameters" field of this action.

Trigger

This action has no triggers.

Variables

This action does not produce any variable.

Availability

Channel specific availability follows the table below:
Channel
Availability
Facebook
Not Applicable
WhatsApp
Fully Available
Telegram
Not Applicable
Web
Not Applicable
Alexa
Not Applicable
Google Assistant
Not Applicable
Slack
Not Applicable
API
Not Applicable
This action can be used only inside interactions and not as child of other actions. This action is available only to Premium Accounts.