Highly Structured Message
This action will deliver a Message Template to the user. Message templates are created by your WhatsApp Business selected provider.
The action uses the following settings:
Setting | Description | |
Element Namespace | The namespace of the template. This is usually your Facebook Business Id. | ✅ |
Element Name | The name of the element you've chosen for your template | ✅ |
Time To Live | The TTL value for your template | ✅ |
Language | The language of the template message | ⛔ |
Parameters | The parameters that need to be supplied to your template | ✅ |
The Highly Structured Message action will deliver a WhatsApp Business template in full accordance to Facebook API. Please also refer to Facebook documents for specific information on the required fields.
Some WhatsApp Business providers (Sinch, as an example) require a full name specification for all template parameters. If the active provider requires this type of notation you can follow the examples below.
Template:
Hello {1} this is {2}
Standard Parameters
Mary
The Super Bot
Named Parameters
body[1]text=Mary
body[2]text=The Super Bot
In both cases, the resulting template text sent will be
Hello Mary this is The Super Bot
Instead of using referenced messages, Twilio uses a very different approach: Twilio templates are sent as standard text. If the Twilio parser finds the message corresponding to a template, it will be sent as a template. If not, it will be sent as standard text.
When using Twilio, you're free to use a standard text action even for templates or, alternatively, to specify the full template text in the "Parameters" field of this action.
This action has no triggers.
This action does not produce any variable.
Channel specific availability follows the table below:
Channel | Availability |
Facebook | Not Applicable |
WhatsApp | Fully Available |
Telegram | Not Applicable |
Web | Not Applicable |
Alexa | Not Applicable |
Google Assistant | Not Applicable |
Slack | Not Applicable |
API | Not Applicable |
This action can be used only inside interactions and not as child of other actions.
Last modified 4mo ago