Highly Structured Message

This action will deliver a Message Template to the user. Message templates are created by your WhatsApp Business selected provider.


The action uses the following settings:


The Highly Structured Message action will deliver a WhatsApp Business template in full accordance to Facebook API. Please also refer to Facebook documents for specific information on the required fields.

This action is not blocking. The flow will continue and restart from the relevant interaction if the user writes something instead of interacting with the template buttons.


This action has no triggers.


Depending on the type of template, different variables might be generated upon user interaction with the content.

Flow template fields will also be parsed automatically and added to the bot conversation variables. The fields name can vary, depending on the fields of the flow.


Channel specific availability follows the table below:

This action can be used only inside interactions and not as child of other actions.

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