Highly Structured Message

This action will deliver a Message Template to the user. Message templates are created by your WhatsApp Business selected provider.

Settings

The action uses the following settings:

Setting	Description	Parsed
Element Namespace	The namespace of the template. This is usually your Facebook Business Id.	✅
Element Name	The name of the element you've chosen for your template	✅
Time To Live	The TTL value for your template	✅
Language	The language of the template message	⛔
Parameters	The parameters that need to be supplied to your template	✅

Remarks

The Highly Structured Message action will deliver a WhatsApp Business template in full accordance to Facebook API. Please also refer to Facebook documents for specific information on the required fields.

This action is not blocking. The flow will continue and restart from the relevant interaction if the user writes something instead of interacting with the template buttons.

Trigger

This action has no triggers.

Variables

Depending on the type of template, different variables might be generated upon user interaction with the content.

Variable	Template Type	Description
wa_flow_data	Flow	Contains the full JSON representation of all the information sent back by the WhatsApp flow.
wa_catalog_data	Catalog	Contains the full JSON representation of the user check out order.
ordered_products_count	Catalog	The number of products the user confirmed in his basket at checkout
<INDEX>_product_retailer_id	Catalog	The retailer id of the product at <INDEX>
<INDEX>_quantity	Catalog	The amount of products selected at <INDEX>
<INDEX>_item_price	Catalog	The unit price of the product selected at <INDEX>
<INDEX>_currency	Catalog	The currency of the price for the product at <INDEX>

Flow template fields will also be parsed automatically and added to the bot conversation variables. The fields name can vary, depending on the fields of the flow.

Availability

Channel specific availability follows the table below:

Channel	Availability
Facebook	Not Applicable
WhatsApp	Fully Available
Telegram	Not Applicable
Web	Not Applicable
Alexa	Not Applicable
Google Assistant	Not Applicable
Slack	Not Applicable
API	Not Applicable

This action can be used only inside interactions and not as child of other actions.