Agent State Check

This action will log inside the conversation flow the count of the operators in a specified status when the 'STATE' mode is selected or the number of operators that meet the condition of assigned conversations if the 'QUEUE' mode is selected.

In the following screenshot you can see the logs generated by this action (the first for the 'STATE' mode with status 'AVAILABLE' and the second for the 'QUEUE' mode with a count of 10)

Settings

The action uses the following settings:

Setting	Description	Parsed
Group	This mode allows to filter the search of operators with a specific group of users	⛔
Operator	This mode allows to filter the search to a specific operator	⛔
Mode	This mode allows to choose between 'STATE' or 'QUEUE' to use different conditions	⛔
State Mode	This mode allows to change the condition of filter for the users search 'IS' or 'IS NOT' in a specified status	⛔
Status	This mode allows to specify the status filter to use in the users search	⛔
Queue Mode	This mode allows to change the condition of filter for the users search 'LESSER THAN' or 'GREATER THAN' for the total count of assigned conversations	⛔
Queue Count	This mode allows to specify the total assigned conversations filter to use in the users search	⛔

Trigger

This action does not have any trigger.

Variables

This action does not produce any variable.

Availability

Channel specific availability follows the table below:

Channel	Availability
Facebook	Fully Available.
WhatsApp	Fully Available.
Telegram	Fully Available.
Web	Fully Available.
Alexa	Fully Available.
Google Assistant	Fully Available.
Slack	Fully Available.
API	Fully Available.