Agent State Check

This action will query the agent status and generate state variables to be used in the bot flow.

Settings

The action uses the following settings:

Setting	Description	Parsed
Group	This mode allows to filter the search of operators with a specific group of users	⛔
Operator	This mode allows to filter the search to a specific operator	⛔
Mode	This mode allows to choose between 'STATE' or 'QUEUE' to use different conditions	⛔
State Mode	This mode allows to change the condition of filter for the users search 'IS' or 'IS NOT' in a specified status	⛔
Status	This mode allows to specify the status filter to use in the users search	⛔
Queue Mode	This mode allows to change the condition of filter for the users search 'LESSER THAN' or 'GREATER THAN' for the total count of assigned conversations	⛔
Queue Count	This mode allows to specify the total assigned conversations filter to use in the users search	⛔

Remarks

This action can be used to query a specific agent or group for a state and queue condition.

Trigger

This action does not have any trigger.

Variables

This action produces the following variables after being activated:

Variable	Description
agents_check_count	The amount of agents that exist in the current bot and that can satisfy the action condition.

Availability

Channel specific availability follows the table below:

Channel	Availability
Facebook	Fully Available.
WhatsApp	Fully Available.
Telegram	Fully Available.
Web	Fully Available.
Alexa	Fully Available.
Google Assistant	Fully Available.
Slack	Fully Available.
API	Fully Available.