Agent State Check
Last updated
Last updated
This action will query the agent status and generate state variables to be used in the bot flow.
The action uses the following settings:
Setting | Description | |
Group | This mode allows to filter the search of operators with a specific group of users | |
Operator | This mode allows to filter the search to a specific operator | |
Mode | This mode allows to choose between 'STATE' or 'QUEUE' to use different conditions | |
State Mode | This mode allows to change the condition of filter for the users search 'IS' or 'IS NOT' in a specified status | |
Status | This mode allows to specify the status filter to use in the users search | |
Queue Mode | This mode allows to change the condition of filter for the users search 'LESSER THAN' or 'GREATER THAN' for the total count of assigned conversations | |
Queue Count | This mode allows to specify the total assigned conversations filter to use in the users search |
This action can be used to query a specific agent or group for a state and queue condition.
This action does not have any trigger.
This action produces the following variables after being activated:
Variable | Description |
agents_check_count | The amount of agents that exist in the current bot and that can satisfy the action condition. |
Channel specific availability follows the table below:
Channel | Availability |
Fully Available. | |
Fully Available. | |
Telegram | Fully Available. |
Web | Fully Available. |
Alexa | Fully Available. |
Google Assistant | Fully Available. |
Slack | Fully Available. |
API | Fully Available. |
