Variable Switch Action

Use this action to execute operations based on the value of an existing variable. You can, for example, change the conversation flow redirecting the user to a different interaction.

Settings

The action uses the following settings:

Setting

Description

Parsed

Variable Name

The name of the variable that will be checked by the action

Criteria

The type of criteria that will be used against the control value

Control Value

The value that needs to be checked against the criteria

Confidence

The confidence percent to be applied to string equality criterias

Remarks

The Control Value field supports multiple values checking in a single action. You can use a pipe (|) symbol to check multiple possible values. So to match this is awesome and this is great, you can enter this is awesome|this is great in Control Value.

Numeric criteria like Greater Than, Lesser Than or Between will always automatically attempt a conversion of the selected variable value to a number. If the variable is empty or the conversion to a number fails, the value will be assumed to be 0 (zero). So, as an example, if the variable test is empty, a conditional switch checking if value equal to 0 (zero) will return true.

Trigger

On Condition Met. This action will trigger any child operation as the condition set by criteria and value is met.

Variables

This action produces the following variables after being triggered:

Variable

Description

trigger_value

Contains the value of the composite check that triggered the clause.

Availability

Channel specific availability follows the table below:

Channel

Availability

Facebook

Fully Available.

WhatsApp

Fully Available.

Telegram

Fully Available.

Web

Fully Available.

Alexa

Fully Available.

Google Assistant

Fully Available.

Slack

Fully Available.

API

Fully Available.

This action can be used only inside interactions and not as child of other actions. Any account can use this action regardless of subscription level.

Further Reading