Xenioo Official Docs
  • Welcome!
  • Product Overview
    • Definitions
    • Building & Sending
    • All Integrations
    • Mobile App
    • Artificial Intelligence
    • Reporting Dashboard
    • Professional Service & Support
    • Privacy & Security
    • GDPR
  • Basic Concepts
    • Your Account
      • The Trial plan
      • Upgrading your trial
      • Additional Packages
      • Canceling your current plan
      • Deleting your account
      • Messages Count
      • Data Retention
      • Multi-factor Authentication (MFA)
        • MFA Configuration
        • MFA Login
      • Multiple Owners
    • Designing your Chatbot
      • My Bots
      • Introduction
      • Flow Design
      • Behaviors
      • Interactions
      • Actions and Operations
    • Chatbot Details
      • Chatbot Settings
        • General Settings
        • Localization Settings
        • Conversation Settings
        • Integration Settings
        • Payment Integration Settings
        • Developers Setting
      • Teams
        • Team Permissions
        • Team Message Templates
        • Availability Calendars
        • Takeover Default Message
        • Team Member Access
      • Backup & Restore
      • Master and Child Bot
    • Publishing
      • Live & Draft Chatbots
      • Publish Your Bot
      • Channels
        • Web
          • Web Variables
          • WordPress
          • Widget Customization
            • Initialization
            • Scripting
        • WhatsApp
          • WhatsApp Variables
          • First Message Processing
          • Opt-in QR code generation
        • RCS
          • RCS Variables
          • Configuring Providers
            • LINK Mobility
          • Opt-in QR code generation
        • Google Business Messages (Deprecated)
          • Google Business Messages Variables
        • SMS
          • SMS Variables
          • Configuring Providers
            • LINK Mobility
        • Facebook
          • Facebook Ads Integration
          • Feed Integration
          • Messenger Referral
          • Facebook Variables
          • Moving users from an existing bot to Xenioo
        • Instagram
          • Instagram Variables
        • Telegram
          • Telegram Deep Linking
          • Telegram Variables
        • Slack
          • Configuring Slack
          • Slack Variables
        • Microsoft Teams
          • Microsoft Teams Variables
        • Discord
          • Discord Variables
        • Alexa
          • Troubleshooting
          • Alexa Variables
        • Phone
          • Phone Variables
          • Configuring Providers
            • Voximplant
        • Genesys
          • Genesys Variables
        • Viber
          • Viber Variables
        • Custom
          • REST Reference Guide
          • API Variables
  • Artificial Intelligence
    • NLP
      • Intents
      • Expressions
      • Entities
        • Creating Manually
        • Entity Types
        • Synonims
      • Training & Testing your Model
        • Using the NLP Parse Logs
        • Importing Intents From File
      • NLP Master
    • Large Language Models
      • Settings
      • Guidelines
      • Resources
      • Functions
      • Train & Test
  • Database
    • Xenioo Database
    • Collections
      • Import And Export Collections Data
    • Database API Interface
      • Url Filtering Syntax
      • Read Record
      • Save To Collection
      • Delete From Collection
      • Query Collection
        • Open Query
        • Read Records
      • CSV Direct Data
  • Broadcasts
    • Broadcasts
      • Settings
        • On Demand
          • HubSpot
        • On Date And Time
        • On Time
        • On Trigger
        • On Interval
        • On Conversation State Changed
    • Broadcast Widget Page
    • Campaigns
    • Distribution Lists
    • Audiences
    • Distribution Logs
  • Conversations
    • Conversations
    • My Conversations
    • Contacts
    • Chat Commands
    • Contact Details
  • Analytics
    • Dashboards
    • Goals
    • Audit Logs
    • Widgets
      • List of Widgets
  • Actions And Operations
    • Execution
      • Execution Diagram
    • Actions Availability
    • Variables and Tags
    • Dynamic Parsing And Content
    • Content
      • Text Action
      • Random Text Action
      • Quick Reply Action
      • Database Quick Reply Buttons Action
      • Quick Reply Array Action
      • Chat Delay Action
      • Phone Quick Reply Action
      • Email Quick Reply Action
      • Location Quick Reply Action
      • Display Location
      • Image Action
      • QR Code Action
      • Video Action
      • Audio Action
      • File Action
      • Url Action
      • NLP Topics Summary Action
      • Highly Structured Message
      • Custom Class
      • Comment Action
    • Input
      • Voice Recognition Action
      • Global Detection
        • Text Parse Action
        • NLP Processing Action
        • Dialogflow Detection Action
        • IBM Watson Assistant Intent Detection Action
        • OpenAI Assistant Detection
        • AI Detection
      • Generic Input Action
      • NLP Input Action
      • Number Input Action
      • Email Input Action
      • Phone Number Action
      • Media Attachment Action
      • Voice Input Action
      • Global Detection Action
      • OpenAI
        • OpenAI Assistant Input
        • OpenAI Assistant Detection
      • Dialogflow
        • Dialogflow Input Action
        • Dialogflow Detection Action
      • IBM Watson Assistant
        • IBM Watson Assistant Input Action
        • IBM Watson Assistant Detection Action
      • Large Language Models
        • AI Detection
        • AI Input
    • Flow
      • Agent State Check
      • Calendar Check
      • Channel Check
      • Conversation Bookmark Action
      • Create Conversation URL Action
      • Flow Control Action
      • Go To Action
      • Goal
      • Include Interaction Action
      • Log Message
      • Random Split Action
      • Reset Conversation Action
      • Set Chat Operator State Action
      • Schedule Behaviour Action
      • Tag Switch Action
      • Variable Switch Action
      • Set Context Action
      • Control Conversation Transfer Action
        • Forward Variable Value Action
    • Forms
      • Form Container
      • Fields
        • Text Box
        • Password
        • Text Area
        • Dropdown
        • Checkbox
        • Number
        • Date Picker
        • Time Picker
        • Calendar
        • File Upload
      • Layout
        • Image
        • Literal
        • Divider
        • Html Content
        • Custom CSS
    • Database
      • Load Single Record
      • Delete Records
      • Save Record
      • Save Raw Model
      • Query Collection Data
      • Move To Next Record
      • Set Field Filter Value
      • Order By Field
      • Set Field Value
      • Database Function
    • Cards
      • Carousel Template Action
      • List Card Template Action
      • Buttons Card Template Action
      • Card Container Action
      • Interactive Message Action
      • One-Time Notification Request Action
      • Database Carousel Action
      • Dynamic Carousel Action
      • Card And Menu Buttons
        • Postback Button Action
        • URL Button Action
        • Call Phone Button
        • Share Button Action
        • Nested Button Action
        • Interactive Button
    • Profile
      • Set Variable Action
      • Delete Variable Action
      • Set Tag Action
      • Delete Tag Action
      • Set Campaign Subscription Action
    • Privacy
      • Forget User
      • Privacy Opt-In
      • Privacy Flag Condition
    • IoT
      • Control Device State
      • Device State Switch
    • Integration
      • Call API Service Action
      • Execute Cloud Script Action
        • Base Conversation object methods
        • Firebase Connection methods
        • Xenioo Database Collection Methods
      • Execute Client Script Action
      • Send SMS Message
      • LINK Mobility Payment API Action
      • Marketing Platform Action
      • Dynamic Content Action
      • Post To Facebook Action
      • Firebase Database Action
      • ActiveCampaign Action
      • Zapier Webhook Action
      • Microsoft Teams Webhook Action
      • MailChimp Contact Action
      • Marketing Platform Action
      • Wordpress Search Action
      • RSS & Podcast Feed Action
      • SendGrid Mail Action
      • Send Mail Action
      • Send Custom Mail Action
  • Xenioo API
    • Choosing your API
    • Global Platform API
      • Authorization
      • Platform SSO
      • Bots
        • List
        • Publishing
          • Publish
          • Get Channel Settings
          • Set Channel Settings
        • Variables
        • Cloning and Referencing
          • Clone
          • Reference Clone
          • Attach Child
          • Detach Child
        • Backup And Restore
          • Backup
          • Restore
          • Restore With Overwrite
      • Teams
        • Members
          • List
          • Add Or Update
          • Delete
        • Profiles
          • List
          • Add Or Update
          • Delete
      • Conversations
        • Audiences
        • Audience Contacts
        • Entries
        • Share Url
      • NLP Query
      • Large Language Models
        • Settings
        • Guidelines
        • Add Resource
        • Delete Resource
        • Add Function
        • Delete Function
        • Train
        • Train State Check
        • Test
      • Statistics
        • Account Statistics Data
        • Bot Statistics Data
        • Report Files
        • Download Report File
      • Broadcasts
        • Broadcasts List
        • Broadcast State
  • Changelog
Powered by GitBook
On this page
  • Settings
  • Remarks
  • Trigger
  • Variables
  • Availability

Was this helpful?

  1. Actions And Operations
  2. Flow

Control Conversation Transfer Action

PreviousSet Context ActionNextForward Variable Value Action

Last updated 8 months ago

Was this helpful?

This action will transfer the current conversation to a target chatbot inside the same account or give back the transferred conversation to the original chatbot.

Settings

The action uses the following settings:

Setting

Description

Mode

Set the action mode to Transfer or Give Back control.

Target Bot

The name of the bot to whom the conversation will be transferred.

Behaviour

The name of the behaviour where the conversation will be redirected

Interaction

The name of the interaction where the conversation will be redirected

Conversation Key

A conversation variable name that will be used to join the current conversation with the target one on the target chatbot.

Remarks

This action can transfer the current conversation to another chatbot without leaving the current channel. This means that the conversation will continue on the platform being used by the current conversation on the current chatbot.

When the transfer happens, if the target chatbot is published on the same channel as the current conversation (e.g. both chatbots run on WhatsApp) then the transferred conversation will be set on the same channel. If the target chatbot is not published on the same channel as the current conversation, the first available channel on the target chatbot will be selected.

Since the conversation connection becomes a bridge from a bot to another, any execution of this action will use 3 action messages for each activation.

Using the Conversation Key parameter, Xenioo will automatically attempt to find a conversation, on the target chatbot, that has a variable named and valued identically. If found, conversation will be redirected automatically to that conversation. If no conversation is found, a new conversation will be created.

The conversation happens for the user seamlessly, with no information about the transfer. The conversation happening after the transfer is stored on the target chatbot and not on the original one. As an example, a routing chatbot may redirect to a service specific chatbot: the service specific conversation and data will be stored on the service specific chatbot conversations.

The target chatbot can, in any part of the flow, invoke the Give Back transfer control command and stop the transfer. After this, the conversation will continue on the original chatbot. If possible, Xenioo will continue execution on the original bot from the exact point where it was transferred. If no valid bookmark is found (e.g. the transfer originated from inside a button click operation) the conversation will be reset to the start of the original interaction.

While under transfer state, the target chatbot cannot transfer the conversation to any other bot. Any transfer action executed while the bot is already a transfer target will be ignored.

Trigger

This action does not have any trigger.

Variables

This action produces the following variables after being triggered:

Variable

Description

redirection_ended

Contains "true" if the redirection just ended otherwise empty.

is_redirected

Contains "true" if the current conversation comes from a redirection. Empty otherwise. This variable is available on the target conversation.

redirection_target

Contains the full name of the bot to whom the conversation has been redirected.

redirection_source

Contains the full name of the bot that activated the redirection. This variable is available on the target conversation.

Availability

Channel specific availability follows the table below:

Channel

Availability

Facebook

Fully Available.

WhatsApp

Fully Available.

Telegram

Fully Available.

Web

Fully Available.

Alexa

Fully Available.

Google Assistant

Fully Available.

Slack

Fully Available.

API

Fully Available.

This action can be used inside interactions and as child of other actions. This action requires a Redirection Package to be used on a live chatbot.

One or more back and forth between target conversations so that data exchange between the two chatbots can happen automatically.

variable can be transferred
⛔
⛔
⛔
⛔
✅
Parsed