Xenioo conversations is the section where all of your users chats are stored. In this section you will see real-time updates of every conversation your chatbot is currently running as well as a number of other informations that can greatly help you and your team.
Xenioo is capable of managing multiple simultanous conversations for each channel of each of your chatbots. There is no technical limit to the number of contacts your user may handle for each specific channel. Depending on your plan, each user message may consume your monthly quota.
Some of the channels supported by Xenioo will supply additional information on the status of the message delivery. Whenever possible, Xenioo will try to display additional delivery information for each message exchanged on such channels.
As an example, a message sent on WhatsApp will display a number of dots beside each message bubble. Each dot represent a different state of the message.
A green dot means that a delivery update has occurred while a red dot indicates an issue during delivery.
Clicking on any of the dots will display an additional dialog with all the details of the different delivery updates.