Conversations

Xenioo conversations is the section where all of your users chats are stored. In this section you will see real-time updates of every conversation your chatbot is currently running as well as a number of other informations that can greatly help you and your team.

  1. This is your contacts list. All the users that have been contacted by your chatbot are listed here.

  2. Here you can search for a specific conversation user. Using the filter icon you can also use more advanced filters by applying dynamic Audience matching.

  3. This is the chatbar where you or your operators can chat directly with the user or issue different chatbot commands.

  4. All Variables & Tags that are currently used at runtime by this chatbot instance are listed here. These are the current values specific to the current conversation.

  5. This is the live chat area. Messages are queued here in real-time independently from the channel you are using.

Access to this section and to specific functionalities available on each contact can be greatly customized by the Pro Team package.