On Conversation State Changed

On Conversation State Changed broadcasts are sent to your users after the conversation take over and hand over state changes. This type of broadcast is particularly useful if you wish to get back to the user after the operator hands back to the bot or to execute specific operations after some time the conversation has been assigned.

This broadcast is triggered by any action that alters the conversation state. It is triggered by the flow action as well as from direct conversation commands.

Trigger Timing

You can choose here after how much time the trigger should invoke the current broadcast. The minimum timing is 1 minute and can go up to several months later.

Trigger

This field will let you choose the type of action that triggers the broadcast.

Trigger	Description
Take Over	The trigger will be fired after the specified amount of time has passed since the conversation was taken over.
Hand Over	The trigger will be fired after the specified amount of time has passed since the conversation was handed over.
Operator Requested	The trigger will be fired after the specified amount of time has passed since the conversation request flag was raised.