Reset Conversation Action

This action reset the conversation position to the default starting behaviour and interaction and all non basic variables and tags from the current conversation.

Settings

The action uses the following settings:

Setting	Description	Parsed
Reset Variables And Tags	Enable this flag to force clearing of all all non basic variables and tags.	⛔
Reset Conversation Position	Enable this flag to set conversation position to chatbot defaults	⛔

Remarks

Use this action whenever you need to reset the current conversation from the flow and/or clear any variable you may have used. Using both reset of variables and tags and reset of conversation position will basically put back the user to the starting point without removing the contact.

As soon as the conversation position is reset, your user will receive your chatbot starting message.

Please note that Resetting Variables and Tags won't affect core variables. Core variables are considered vital for bot configuration and won't be altered. The table below contains the full list of all cored variables.

Variable
account_link_token
alexa_account_link_token
alexa_api_endpoint
alexa_api_messaging_token
alexa_user_iduser_phone_number
birthday
bot_api_token
bot_channel
bot_name
channel
chat_state
conversation_id
country_code
current_hour
current_minutes
facebook_page_id
facebook_page_name
first_contact
first_contact_day
first_contact_month
first_contact_weekday
first_contact_year
first_name
gender
is_group_chat
is_payment_enabled
last_ad_referral.ad_id
last_ad_referral.source
last_ad_referral.type
last_contact
last_contact_day
last_contact_month
last_contact_weekday
last_contact_year
last_name
locale
phone_country_code
postal_code
profile_pic
profile_pic
timezone
user_id
user_name
wa_contact_refresh
web_channel_referral
web_channel_url

Trigger

This action does not have any trigger.

Variables

This action does not produce any variable.

Availability

Channel specific availability follows the table below:

Channel	Availability
Facebook	Fully Available.
WhatsApp	Fully Available.
Telegram	Fully Available.
Web	Fully Available.
Alexa	Fully Available.
Google Assistant	Fully Available.
Slack	Fully Available.
API	Fully Available.

This action can be used inside interactions and as child of other actions. This action requires a Premium Account to be used on a live chatbot.