# Privacy & Security

## <mark style="color:blue;">Privacy</mark>

As with all LINK Mobility products, we strive to uphold all legal and ethical practices when it comes to data protection and privacy. MLC holds 3 core privacy actions to help you remain compliant:

### <mark style="color:yellow;">Forget User</mark>

By selecting ‘forget user’ on a profile your MLC bot will completely delete all user data and conversation history it holds about that user. This is applicable across all channels.

<figure><img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2FHkugC3seTZMhWWUP3uxk%2Fimage.png?alt=media&#x26;token=f1931acc-dc3b-41d5-a641-09c2b3b5b3be" alt=""><figcaption><p>How to forget user</p></figcaption></figure>

### <mark style="color:yellow;">Opt-in Permissions</mark>

As with any contact made, LINK recommends best practices to seek consent from the chatbot recipient. This may be a legal or recommended requirement in your region, and we suggest that you discuss this with your LINK account manager should you have any further questions.

MLC hosts a specific ‘Privacy Opt-in’ feature. This is a prescribed message that states that the user’s data such as name and email will be collected to support the chatbot experience further. A button linking to a full privacy policy is also provided. Chatbot users are then able to approve or refuse the terms before proceeding.

{% hint style="info" %}
**Note:** This feature is not available for voice channels including Google Assistant and Alexa.
{% endhint %}

<figure><img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2Fr59j8yIx1Y2FcNe1O9NX%2Fimage.png?alt=media&#x26;token=82febdfe-7188-4cbc-9702-d82f2e4301f3" alt=""><figcaption><p>Privacy Opt-in Screen</p></figcaption></figure>

### <mark style="color:yellow;">Privacy Flag Condition</mark>

This feature will allow designers to flag users based on their preferred privacy settings and act accordingly.

<figure><img src="https://2532694803-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FvGYwUmVjfELEiJzfmWLC%2Fuploads%2F1d7hH9kza5lM5gg4SDqo%2Fimage.png?alt=media&#x26;token=6517c847-99a0-43aa-b186-91ecba715091" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Note: This feature is not available for voice channels including Google Assistant and Alexa.
{% endhint %}

## <mark style="color:blue;">Security</mark>

LINK's objective is to ensure availability, integrity, and confidentiality of our platforms. ​

We operate in tier-3 certified data centre's that feature redundant connectivity, restricted physical access, video surveillance, fire protection and 24/7 NOC monitoring.

We follow best practices on information security outlined by the ISO 27001 standard.