Xenioo Official Docs
  • Welcome!
  • Product Overview
    • Definitions
    • Building & Sending
    • All Integrations
    • Mobile App
    • Artificial Intelligence
    • Reporting Dashboard
    • Professional Service & Support
    • Privacy & Security
    • GDPR
  • Basic Concepts
    • Your Account
      • The Trial plan
      • Upgrading your trial
      • Additional Packages
      • Canceling your current plan
      • Deleting your account
      • Messages Count
      • Data Retention
      • Multi-factor Authentication (MFA)
        • MFA Configuration
        • MFA Login
      • Multiple Owners
    • Designing your Chatbot
      • My Bots
      • Introduction
      • Flow Design
      • Behaviors
      • Interactions
      • Actions and Operations
    • Chatbot Details
      • Chatbot Settings
        • General Settings
        • Localization Settings
        • Conversation Settings
        • Integration Settings
        • Payment Integration Settings
        • Developers Setting
      • Teams
        • Team Permissions
        • Team Message Templates
        • Availability Calendars
        • Takeover Default Message
        • Team Member Access
      • Backup & Restore
      • Master and Child Bot
    • Publishing
      • Live & Draft Chatbots
      • Publish Your Bot
      • Channels
        • Web
          • Web Variables
          • WordPress
          • Widget Customization
            • Initialization
            • Scripting
        • WhatsApp
          • WhatsApp Variables
          • First Message Processing
          • Opt-in QR code generation
        • RCS
          • RCS Variables
          • Configuring Providers
            • LINK Mobility
          • Opt-in QR code generation
        • Google Business Messages (Deprecated)
          • Google Business Messages Variables
        • SMS
          • SMS Variables
          • Configuring Providers
            • LINK Mobility
        • Facebook
          • Facebook Ads Integration
          • Feed Integration
          • Messenger Referral
          • Facebook Variables
          • Moving users from an existing bot to Xenioo
        • Instagram
          • Instagram Variables
        • Telegram
          • Telegram Deep Linking
          • Telegram Variables
        • Slack
          • Configuring Slack
          • Slack Variables
        • Microsoft Teams
          • Microsoft Teams Variables
        • Discord
          • Discord Variables
        • Alexa
          • Troubleshooting
          • Alexa Variables
        • Phone
          • Phone Variables
          • Configuring Providers
            • Voximplant
        • Genesys
          • Genesys Variables
        • Viber
          • Viber Variables
        • Custom
          • REST Reference Guide
          • API Variables
  • Artificial Intelligence
    • NLP
      • Intents
      • Expressions
      • Entities
        • Creating Manually
        • Entity Types
        • Synonims
      • Training & Testing your Model
        • Using the NLP Parse Logs
        • Importing Intents From File
      • NLP Master
    • Large Language Models
      • Settings
      • Guidelines
      • Resources
      • Functions
      • Train & Test
  • Database
    • Xenioo Database
    • Collections
      • Import And Export Collections Data
    • Database API Interface
      • Url Filtering Syntax
      • Read Record
      • Save To Collection
      • Delete From Collection
      • Query Collection
        • Open Query
        • Read Records
      • CSV Direct Data
  • Broadcasts
    • Broadcasts
      • Settings
        • On Demand
          • HubSpot
        • On Date And Time
        • On Time
        • On Trigger
        • On Interval
        • On Conversation State Changed
    • Broadcast Widget Page
    • Campaigns
    • Distribution Lists
    • Audiences
    • Distribution Logs
  • Conversations
    • Conversations
    • My Conversations
    • Contacts
    • Chat Commands
    • Contact Details
  • Analytics
    • Dashboards
    • Goals
    • Audit Logs
    • Widgets
      • List of Widgets
  • Actions And Operations
    • Execution
      • Execution Diagram
    • Actions Availability
    • Variables and Tags
    • Dynamic Parsing And Content
    • Content
      • Text Action
      • Random Text Action
      • Quick Reply Action
      • Database Quick Reply Buttons Action
      • Quick Reply Array Action
      • Chat Delay Action
      • Phone Quick Reply Action
      • Email Quick Reply Action
      • Location Quick Reply Action
      • Display Location
      • Image Action
      • QR Code Action
      • Video Action
      • Audio Action
      • File Action
      • Url Action
      • NLP Topics Summary Action
      • Highly Structured Message
      • Custom Class
      • Comment Action
    • Input
      • Voice Recognition Action
      • Global Detection
        • Text Parse Action
        • NLP Processing Action
        • Dialogflow Detection Action
        • IBM Watson Assistant Intent Detection Action
        • OpenAI Assistant Detection
        • AI Detection
      • Generic Input Action
      • NLP Input Action
      • Number Input Action
      • Email Input Action
      • Phone Number Action
      • Media Attachment Action
      • Voice Input Action
      • Global Detection Action
      • OpenAI
        • OpenAI Assistant Input
        • OpenAI Assistant Detection
      • Dialogflow
        • Dialogflow Input Action
        • Dialogflow Detection Action
      • IBM Watson Assistant
        • IBM Watson Assistant Input Action
        • IBM Watson Assistant Detection Action
      • Large Language Models
        • AI Detection
        • AI Input
    • Flow
      • Agent State Check
      • Calendar Check
      • Channel Check
      • Conversation Bookmark Action
      • Create Conversation URL Action
      • Flow Control Action
      • Go To Action
      • Goal
      • Include Interaction Action
      • Log Message
      • Random Split Action
      • Reset Conversation Action
      • Set Chat Operator State Action
      • Schedule Behaviour Action
      • Tag Switch Action
      • Variable Switch Action
      • Set Context Action
      • Control Conversation Transfer Action
        • Forward Variable Value Action
    • Forms
      • Form Container
      • Fields
        • Text Box
        • Password
        • Text Area
        • Dropdown
        • Checkbox
        • Number
        • Date Picker
        • Time Picker
        • Calendar
        • File Upload
      • Layout
        • Image
        • Literal
        • Divider
        • Html Content
        • Custom CSS
    • Database
      • Load Single Record
      • Delete Records
      • Save Record
      • Save Raw Model
      • Query Collection Data
      • Move To Next Record
      • Set Field Filter Value
      • Order By Field
      • Set Field Value
      • Database Function
    • Cards
      • Carousel Template Action
      • List Card Template Action
      • Buttons Card Template Action
      • Card Container Action
      • Interactive Message Action
      • One-Time Notification Request Action
      • Database Carousel Action
      • Dynamic Carousel Action
      • Card And Menu Buttons
        • Postback Button Action
        • URL Button Action
        • Call Phone Button
        • Share Button Action
        • Nested Button Action
        • Interactive Button
    • Profile
      • Set Variable Action
      • Delete Variable Action
      • Set Tag Action
      • Delete Tag Action
      • Set Campaign Subscription Action
    • Privacy
      • Forget User
      • Privacy Opt-In
      • Privacy Flag Condition
    • IoT
      • Control Device State
      • Device State Switch
    • Integration
      • Call API Service Action
      • Execute Cloud Script Action
        • Base Conversation object methods
        • Firebase Connection methods
        • Xenioo Database Collection Methods
      • Execute Client Script Action
      • Send SMS Message
      • LINK Mobility Payment API Action
      • Marketing Platform Action
      • Dynamic Content Action
      • Post To Facebook Action
      • Firebase Database Action
      • ActiveCampaign Action
      • Zapier Webhook Action
      • Microsoft Teams Webhook Action
      • MailChimp Contact Action
      • Marketing Platform Action
      • Wordpress Search Action
      • RSS & Podcast Feed Action
      • SendGrid Mail Action
      • Send Mail Action
      • Send Custom Mail Action
  • Xenioo API
    • Choosing your API
    • Global Platform API
      • Authorization
      • Platform SSO
      • Bots
        • List
        • Publishing
          • Publish
          • Get Channel Settings
          • Set Channel Settings
        • Variables
        • Cloning and Referencing
          • Clone
          • Reference Clone
          • Attach Child
          • Detach Child
        • Backup And Restore
          • Backup
          • Restore
          • Restore With Overwrite
      • Teams
        • Members
          • List
          • Add Or Update
          • Delete
        • Profiles
          • List
          • Add Or Update
          • Delete
      • Conversations
        • Audiences
        • Audience Contacts
        • Entries
        • Share Url
      • NLP Query
      • Large Language Models
        • Settings
        • Guidelines
        • Add Resource
        • Delete Resource
        • Add Function
        • Delete Function
        • Train
        • Train State Check
        • Test
      • Statistics
        • Account Statistics Data
        • Bot Statistics Data
        • Report Files
        • Download Report File
      • Broadcasts
        • Broadcasts List
        • Broadcast State
  • Changelog
Powered by GitBook
On this page

Was this helpful?

Last updated 10 months ago

Was this helpful?

Chatbot

Imagine an employee who can speak every language, never take a break, and can assist thousands of users simultaneously. That's the power of a chatbot. An AI-powered virtual assistant that revolutionises business communications. Chatbots provide 24/7 support or communications, answer FAQs, and personalise all interactions through integrations, all whilst learning on the job to better themselves. They're the future of customer engagement, driving efficiency, satisfaction, and growth.

Beyond just replacing customer support, chatbots can also be used to provide automated two-way engagements between an audience and a user. Whether it’s a request for your audience to complete an action, a survey with feedback, or even a buying journey, any two-way interaction can be created by MyLINKConnect and it’s ‘chatbot’ capabilities.

Chatbots are intelligent agents that will simulate a human conversation, enabling a seamless interaction between users and digital plugins. Chatbots can also utilise what’s called natural language processing (NLP) to understand user queries. In short, this means that based on the written language a chatbot user provides, it can determine the theme of the conversation and provide valuable and relevant responses to aid the conversation further.

Benefits of Chatbots

  • 24/7 Availability and Instant Responses: Chatbots provide around-the-clock customer support, ensuring that customers receive prompt assistance regardless of the time of day or day of the week. They can handle multiple inquiries simultaneously, offering rapid responses and reducing wait times.

  • Personalised Customer Experiences: Chatbots can gather or use readily available information about customers and their interactions, enabling them to personalise their responses and recommendations. This tailored approach enhances customer satisfaction and fosters loyalty.

  • Efficient Issue Resolution: Chatbots can effectively handle frequently asked questions (FAQs) and routine tasks, freeing up human agents to focus on more complex issues. They can also provide step-by-step guidance and troubleshooting assistance, resolving customer issues efficiently.

  • Scalability and Cost Savings: Chatbots can scale to handle increasing customer demands without requiring additional human resources. This cost-effectiveness is beneficial for any business with a vision of growth.

  • Data Collection and Insights: Chatbots can collect valuable data about customer interactions, preferences, and feedback. This data can be analysed to improve customer service, marketing strategies, and product development.

Channels

A channel can be defined as the location for which a chatbot is deployed/ sent. Popular options here include: in-applications (apps), on websites, SMS, WhatsApp and RCS. The full list of current channels amounts to 16 and covers: Pure API, Telegram, Facebook, Instagram, Discord, MS Teams, Slack, Alexa, Voice, and Genesys.

The below table outlines the countries where our most popular message types are currently operational. For further clarification or to determine accessibility in other markets, please get in touch.

COUNTRIES
Web
SMS
RCS
WhatsApp

Channel Set-Up

Agents

Depending on your set-up, you will be allocated a set number of ‘Connector Seats’. These represent the number of active users logged in at any one time. Unlike competitors, LINK does not charge for the number of agents you wish to attach to your account. Instead, Connector Seats simply describe the number of employees live on your platform at any one time. With multiple Connector Seats, each team member will be able to view, edit and deploy your creations in real-time. The number of Connector Seats you are given can be discussed with your LINK account manager. This number can be amended at any time should your operations need to scale with your growth.

Templates

MyLINKConnect's Templates

Connect’s templates are designed to provide inspiration and act as a starting point for you to build and personalise your own conversations.

These templates do not include the use of AI, and are simply based on pre-determined questions and answer journeys. Chatbots perform best when they are designed with your organisations needs and wants in mind and therefore, we suggest these are only used as inspiration and foundations for your creations.

Our team is more than happy to help should you have further questions regarding chatbot build support.

Your Templates

You are also able to create your own templates within your account should you wish to save time when creating many similar bots. This can be achieved in one of two ways depending on your needs. Through the creation of template bots or a master bots.

A template bot is simply a bot you design and label as ‘template’. This can then be duplicated as needed to create copies which can then be edited as needed. Any edits made to duplicated bots do not affect any other bots which were previously copied.

A master bot performs a slightly different function. This specific bot can be copied across various other sister bots. The difference here sees that when an edit is made within the master bot, the edit is automatically applied to all other sister bots too.

LINK Mobility specializes in mobile messaging and can establish accounts and agents for any messaging channel detailed above. However, for businesses who already own access to their channel of choice, connectivity to MLC is also easily supported. Details on technical integrations can be found

UK

✓

✓

✓

✓

France

✓

✓

✓

✓

Spain

✓

✓

✓

Italy

✓

✓

✓

Sweden

✓

✓

Finland

✓

✓

✓

  1. Product Overview

Definitions

When discussing the Connect we are likely to reference terms unfamiliar to those who do not play in the industry. These definitions serve to inform and/or confirm your knowledge.

PreviousProduct OverviewNextBuilding & Sending
  • Chatbot
  • Benefits of Chatbots
  • Channels
  • Channel Set-Up
  • Agents
  • Templates
  • MyLINKConnect's Templates
  • Your Templates
here.