Conversation Translation

The Conversation Translation feature allows operators to view a Xenioo conversation in their selected language, regardless of the language used by the end user.

Enabling the feature

To enable Conversation Translation:

1. Open your Profile Settings.

2. Set your preferred Conversation Operator Language.

3. Enable the Automatic Translation toggle.

4. Click Update to save your changes.

Refer to the following image for visual guidance:

Using Translation in Conversations

Once enabled, navigate to the Conversations section and open a conversation detail. Xenioo will automatically:

• Detect the user’s language.

• Translate the entire conversation into the selected Operator Language.

Initially, a message will appear indicating that the system is translating the conversation, as shown below:

Once the translation is complete, the system will:

• Display the detected Operator Language and User Language.

• Show all messages translated into the Operator Language.

Managing Translation Settings

To disable translation for a specific conversation or manually change the user's language:

1. Click the Translation Menu.

2. Select Conversation User Language to open the language selection dialog:

This dialog also allows you to block translations for a specific language across all conversations and bots, rather than just a single conversation.

Translation Errors

If the user has no remaining AI tokens, an error banner will be displayed within the conversation, and no translation will occur: