# Send Custom Mail Action

This action will send a customized mail message to one or more recipients. This message can be personalized and built as you please and can be used for end-user communication.

![](/files/-LhfCs1494YEJyD7tLN8)

### Settings

The action uses the following settings:

| Setting       | Description                                                           | [Parsed](/actions-and-operations/dynamic-parsing.md) |
| ------------- | --------------------------------------------------------------------- | ---------------------------------------------------- |
| Banner Source | Choose the source of the mail banner to be displayed in the mail body | :no\_entry:                                          |
| Recipients    | The recipients of the message.                                        | :white\_check\_mark:                                 |
| Subject       | The subject of the mail message                                       | :white\_check\_mark:                                 |
| Body          | The full body of the mail message                                     | :white\_check\_mark:                                 |

### Remarks

This action does not require any additional external provider setup and will not contain any Xenioo branding. To further personalize the layout you can try a full [SendGrid integration](/actions-and-operations/integration/xenioo.bots.actions.base.integrations.sendgridmailaction.md).

Multiple addresses can be specified in the Recipients field by separating each one with a semicolon.

The Body setting can contain full html formatting. Different mail clients may choose to render custom html differently.

### Trigger

This action does not trigger any event.

### Variables

This action does not produce any variable.

### Availability

Channel specific availability follows the table below:

| Channel          | Availability     |
| ---------------- | ---------------- |
| Facebook         | Fully Available. |
| WhatsApp         | Fully Available. |
| Telegram         | Fully Available. |
| Web              | Fully Available. |
| Alexa            | Fully Available. |
| Google Assistant | Fully Available. |
| Slack            | Fully Available. |
| API              | Fully Available. |

This action can be used only inside interactions and not as child of other actions. This action requires a [Premium Account](/basic-concepts/your-account/upgrading-from-free.md) to be used on a live chatbot.


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