The Xenioo WhatsApp channel can make your chatbot active on a registered WhatsApp Business number supplied by LINK Mobility.
General Channel Settings
General
Sender Phone Number
This is the phone number that will be used for the WhatsApp integration. Typically this is your own phone number for all the providers that require a physical mobile phone or the phone number provided by the gateway.
API Key
This value must be filled with the provider integration API Key. Each provider account will have its own API Key that you will need to copy here before publishing.
Account SID
This information is used only for Twilio integration and is the Account SID value you can see on your Twilio account dashboard. Copy and paste the value here.
Auth Token
As for Account SID, this information is used only for Twilio integration. The Auth Token is visible on your account dashboard or in the integration settings page of your Twilio account. Copy and paste the value here.
Hook Url
This value will be automatically filled by Xenioo and is the URL of the hook that the selected provider will call whenever a message is received by WhatsApp. Copy this value from Xenioo to the equivalent integration field you see on your provider integration dashboard.
Advanced
Process First Message
Use Button IDs
If enabled, Xenioo will use the generated button IDs to detect any clicked button. By default also text is acceptable as a button trigger source.
Immediate Media Download
If enabled, any user attachment uploaded to Xenioo will be downloaded before proceeding with message processing. If disabled (default), any attachment will be downloaded to storage within two hours.
Immediate download will immediately generate a local Xenioo storage filename for the flow, while the default behaviour will store the original WhatsApp URL, that will expire in about 15 days. Please note that immediate download will stop message processing in order to download the attachment and it might delay the bot reply by multiple seconds.
Filter
In these two boxes, you can specify the numbers that will activate the Xenioo chatbot. By default, all incoming messages will be treated as user contacts and will activate Xenioo. Using these boxes you can specify which numbers will be accepted as contacts and which will be rejected. You are free to use multiple wildcards to create complex filters to handle prefixes or area codes.
Further Reading
The following Xenioo resources can help you set up, configure and manage your WhatsApp chatbot flow and publication.
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