Create Conversation URL Action

This action will generate a share URL for the current conversation. The share will be valid for the specified amount of time and may allow take over of the conversation.

Settings

The action uses the following settings:

Setting	Description	Parsed
Validity	The number of hours the URL will be valid	✅
Generate New Share Id	If enabled, each time the action is executed a new unique id will be created for the shared url.	⛔
Take Over Conversation	If enabled, conversation will be taken over as soon as the link is accessed	⛔
Auto Hand-Over on expiration	If enabled, the conversation will be automatically handed over to Xenioo when the URL expires	⛔

Remarks

The generated conversation URL allows anyone to view and (if required) take over the conversation. Using this action creates the same result as the conversation section contacts command.

Every time the action is invoked during flow execution, a new, unique share id will be generated by default. Uncheck the Generate New Share Id option to keep reusing the same id for all the conversation duration.

The generated URL has no access policy attached and can be accessed by anyone that receives the link. Please ensure tht the link is correctly shared only to people that should rightfully access that information.

Using shared conversations view requires the Pro Team Package license package. Additionally, your bot must also be published on the Web Channel to fully work with shared views, even on other channels.

Trigger

This action has no triggers.

Variables

This action produces the following variables after being triggered:

Variable	Description
conversation_share_url	The conversation url

Availability

Channel specific availability follows the table below:

Channel	Availability
Facebook	Fully Available.
WhatsApp	Fully Available.
Telegram	Fully Available.
Web	Fully Available.
Alexa	Fully Available.
Google Assistant	Fully Available.
Slack	Fully Available.
API	Fully Available.

This action can be used only inside interactions. This action requires a Pro Team package attached to your starter account.