Create Conversation URL Action

This action will generate a share URL for the current conversation. The share will be valid for the specified amount of time and may allow take over of the conversation.

Settings

The action uses the following settings:

Setting

Description

Validity

The number of hours the URL will be valid

Generate New Share Id

If enabled, each time the action is executed a new unique id will be created for the shared url.

Take Over Conversation

If enabled, conversation will be taken over as soon as the link is accessed

Auto Hand-Over on expiration

If enabled, the conversation will be automatically handed over to Xenioo when the URL expires

Remarks

The generated conversation URL allows anyone to view and (if required) take over the conversation. Using this action creates the same result as the conversation section contacts command.

Every time the action is invoked during flow execution, a new, unique share id will be generated by default. Uncheck the Generate New Share Id option to keep reusing the same id for all the conversation duration.

Using shared conversations view requires the Pro Team Package license package. Additionally, your bot must also be published on the Web Channel to fully work with shared views, even on other channels.

Trigger

This action has no triggers.

Variables

This action produces the following variables after being triggered:

Variable

Description

conversation_share_url

The conversation url

Availability

Channel specific availability follows the table below:

Channel

Availability

Facebook

Fully Available.

WhatsApp

Fully Available.

Telegram

Fully Available.

Web

Fully Available.

Alexa

Fully Available.

Google Assistant

Fully Available.

Slack

Fully Available.

API

Fully Available.

This action can be used only inside interactions. This action requires a Pro Team package attached to your starter account.

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