Calendar Check

This action will check the current date and time availability against a given calendar.

Settings

The action uses the following settings:

Remarks

The Groups and Agents fields are used only to quickly filter for a specific calendar and are not used at runtime. The only true runtime field is the selected calendar, that will be used to verify date availability.

Once the date is marked as available, the action will also check if any agent is online and return it as a variable for your flow to use. The Available date trigger will be triggered only by the date availability and not by agent check.

Date check is automatically adjusted to Account or Bot Time zone setting.

Trigger

On Date Available. This action will trigger any child operations if the current date and time falls into an available date of the selected calendar.

Variables

This action produces the following variables after being triggered:

Availability

Channel specific availability follows the table below:

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Last updated 3 months ago