Data Retention
As a default settings, any user information (where available) and conversation captured by a chatbot within any of the available channels, is being persisted on Xenioo storage.
Xenioo storage is provided by a secure cloud infrastructure based in EU.
The lifetime of the persistent storage is limited by the type of the account subscription and it ranges between 1 to 12 months.
Additionally, each and every conversation is built around a number of different information that are kept by Xenioo according to the following table:
Item
Retention
Contacts
Contact Variables
Chats
Depending on your Account license retention (90 days by default).
Media Files from Chat
Depending on your Account license retention (90 days by default).
Bot Statistics
Depending on your Account license retention (90 days by default).
Reports
15 days
10 days
15 days or 1,000 entries
Broadcast Logs
15 days or 1,000 entries
Bot Runtime Logs
15 days or 1,000 entries
Automatic Backups
Depending on your Account license retention (90 days by default).
Data is removed from the platform on a daily basis.
Contacts
While conversations are regularly deleted according to your license retention policy, contact information is not. Basic details, such as phone numbers and email addresses, will be retained indefinitely. This allows your bot to reach out to your audience later with updates and messages.
While building your bot, you have multiple different ways of handling full contact deletion:
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