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  1. Basic Concepts
  2. Your Account

Data Retention

As a default settings, any user information (where available) and conversation captured by a chatbot within any of the available channels, is being persisted on Xenioo storage.

Xenioo storage is provided by a secure cloud infrastructure based in EU.

The lifetime of the persistent storage is limited by the type of the account subscription and it ranges between 1 to 12 months.

Additionally, each and every conversation is built around a number of different information that are kept by Xenioo according to the following table:

Item

Retention

Contacts

Contact Variables

Chats

Depending on your Account license retention (90 days by default).

Media Files from Chat

Depending on your Account license retention (90 days by default).

Bot Statistics

Depending on your Account license retention (90 days by default).

Reports

15 days

10 days

15 days or 1,000 entries

Broadcast Logs

15 days or 1,000 entries

Bot Runtime Logs

15 days or 1,000 entries

Automatic Backups

Depending on your Account license retention (90 days by default).

Data is removed from the platform on a daily basis.

Contacts

While conversations are regularly deleted according to your license retention policy, contact information is not. Basic details, such as phone numbers and email addresses, will be retained indefinitely. This allows your bot to reach out to your audience later with updates and messages.

While building your bot, you have multiple different ways of handling full contact deletion:

PreviousMessages CountNextMulti-factor Authentication (MFA)

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Forever. are deleted manually.

Forever. Variables are deleted manually.

Last 5 are kept forever

15 days for .

By hand on a single contact can be carried on directly from the conversation section. This operation will delete everything related to a specific contact.

By hand, using an You can define a and, using audience tools, delete all of the contacts that are contained.

By user request, directly by the bot You can implement a flow that can be triggered by your users based on a . The triggered flow can just contain a confirmation message and a . The execution of the forget action will delete every information of the contact.

Automatically, using a Using a with a will let you setup your own rule for contacts retention based on rules such as being part of a specific .

Single contact deletion
Audience
custom audience
specific keyword or command
Forget Action
scheduled broadcast
scheduled broadcast
Forget Action
audience
Execution Diagram Info
NLP Log Entries
Audit Logs
Contacts
Contact
Publishing Backups
deletion based backups