Platform Changelog
This is the up to date Xenioo changelog history detailing all updates and fixes that are deployed on the platform. Deployed fixes and updates are currently live while Scheduled ones will be released during next scheduled maintenance.
All fixes marked as Standard are deployment done by standard update cycles maintenance. Hotfixes are, instead, fixes applied to mitigate or remove unforeseen blocking issues.
​Web Channel widget can now be displayed only on the very first user visit.
​Direct content parsing of JSON has been extended to allow for direct counting of array items, without resorting to cloud scripting.
A Reset Conversation Action has been added to allow complete reset of the conversation from your chatbot flow.
You can now reset the current conversation position and/or variables from the conversation section.
Conversation take over default message is now persisted on a per-bot and per-operator basis. Each operator can have his own message for each supervised bot.
Event Webhook model now correctly include conversation user name if available.
The underscore character should now be correctly parsed by Telegram when using html render mode.
Bad markdown syntax is now automatically fixed by Xenioo before Telegram engine.
Fixed a button array issue that could replay the full button array after user input.
Fixed a Web History issue that could force an unanswered Xenioo Form to be displayed automatically at plugin startup and potentially show a blank area.
contact_hours_ago and contact_minutes_ago variables should now correctly reflect the amount of time since last user contact with the chabot.
Fixed a bug that could prevent Telegram bots to correctly receive and parse user uploaded videos.
Voximplant Phone Channel provider has been added to the list of possible voice providers.
Conversation callback for bots has been updated with new events and data.
Fixed an issue with NLP recognition that could cause lower than usual recognition values when a sentence contains words with accents and special characters.
Fixed an issue with Actions Cloning that could hang the client after the button is clicked.
Fixed a redirection bug that could cause a Team Member to have lower than expected capabilities if the target account was located on a different server node.
​Custom channel status API can now take over, hand over and ban conversations.
Fixed a WhatsApp download issue that may prevent users attachments to be correctly added to storage.
You can now use Global Variables in your bots. Global variables can be used to share information among ALL of your conversations.
Fixed a Master NLP issue that may cause bots to misbehave when a bot is downgraded from Master NLP to standard NLP usage.
​Web bots can now use both Text-to-speech and Speech-to-text built-in engines if available.
You can now specify web links in Web Bots standard text that have both a link and a text.
You can now completely hide the Web Bot user input zone whenever the interaction is set on Disable User Chat.
​Telegram bots should now better and faster recover from Telegram API outages and mass disconnections
Connection issues related to WhatsApp providers that cannot communicate with Xenioo are now clearly displayed in the Execution Diagram.
​Automatic Backup events now also support Before Interaction Move.
​MessengerPeople conversations created at runtime using a Broadcast will now correctly retrieve the associated WhatsApp id for sending messages.
Shopify Preview domain is now added by default to whitelisted Web Channel domains.
​Infobip is now part of the Xenioo available WhatsApp business providers.
Take over issue messages are now fully visible in conversation execution diagram​
​Automatic backup will now correctly skip backup creation for basic preview publishing.
Fixed an issue with Take Over action when less busy operator mode is selected.
Fixed a bug that would not export all of the conversation entries of each conversation when generating an automatic report.
If supplied by the channel provider, location information will now contain address and location names.
The Enable User Chat flag will now correctly follow any Go To Action changes after a Xenioo form is displayed.
Fixed a Xenioo form rendering issue when using Stacked mode images on mobile.
​Alexa bots can now be correctly published when Master NLP is used as AI cross reference.
​V2 IBM Watson detection should now correctly detect successful utterance detection.
​Password inputs can now be activated by both <enter> key and <send> buttons.
Pro Team package has now additional team permissions to allow for a team member to backup your bot, view conversation variables and share them.
​Facebook contacts that are detected as blocked during a broadcast are now automatically locked and ignored by Xenioo in subsequent broadcasts.
​Automatic Backups of your chatbot can now be enabled by adding an Automatic Backup additional package.​
​On Time broadcasts are now available as an additional scheduling mode.
Fixed an issue that could cause a hand-over or take-over to not take effect on web based conversations.
Removed a looping timer from the conversation front end that could cause the conversation area to reload indefinitely.
Fixed a shared link issue that could allow take over shared links to expire faster than configured.
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The redirection command on the conversation panel has been moved to the conversation menu.
Images uploaded by user in the conversation can now be seen in the standard shared conversation page.
​Twilio WhatsApp provider can now accept user location as attachment​
​Conversation redirection should now take effect on every kind of conversation channels.
Fixed an issue that could prevent a Tag/Variable based broadcast to correctly trigger for some conversations.
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​Microsoft Teams has been added to the list of Xenioo supported channels.
Removed a constraint from Tag Switch Operation that could lock the right panel if the operation was added as child of an action inside global bot and behaviour actions.
​Shared Take-Over links will now automatically reassign to Xenioo the conversation as soon as they expire.
Fixed an issue that could cause a hand-over shared url to override hand over state for multiple conversations of the same bot.
Bot Clone command will not correctly clone all intents and expressions from the original trained AI.
Fixed an encoding issue that would remove any special character or emoji from a bot backup restored into an account.
Greatly increased Xenioo AI engine training speed when multiple thousands of synonyms and entities values are involved.
The Status API endpoint can now be used to redirect the conversation to a specific Behaviour / Interaction.
​Wassenger​ can now be used as an additional WhatsApp channel provider.
​Telegram channel now correctly detects positions uploaded using Media Attachment Action​
​Media Attachment Action will now correctly clear last attachment info when a new input is reached.
Fixed an issue with RSS Feed reader action that would prevent carousel mode to appear on some channels.
​Kaleyra can now be used as a brand new WhatsApp Business channel provider.
​OnDemand broadcasts are now correctly queued when invoked multiple times.
Fixed an issue with Media Attachment input that would disable skipping with text or intent.
​Facebook Referral links should now be working correctly for both new and old contacts.
​OnDemand broadcast can now contain a create new user parameter that will create a new conversation if the specified broadcast target does not exist.
​Maytapi can now be used as an additional WhatsApp channel provider.
Messages sent using the /chat endpoint to a Web Channel are now correctly queued for distribution on the Conversation tab and the live client.
HTML and Markdown texts in Telegram should now be correctly auto-configured on any text combination.
Fixed an issue preventing WhatsApp to correctly display Quick Reply buttons as text bubbles.
​Shared View Conversations can now display a customized logo for each chatbot.
​Shared Take Over Conversations can now be handed over back to Xenioo directly from the share interface.
​Quick Reply buttons have now an additional text expression property that can be used to allow users to activate a button by chat using extended text.
​Quick Reply buttons now have an Alternate Text property that will be automatically used for text based channels like WhatsApp.
​Attachment actions now expose a variable that indicates what type of attachment has been sent (image, file, audio etc)
Is now possibile to fully delete your account.
​Telegram text messages max length has been enforced to 4096 characters.
​Chat Delay can now be set to a maximum of 10 seconds.
In your Active Subscription page is now visible the information about next due payment.
Added support for V2 API for IBM Watson inputs.
When using text that contains any kind of tag (< and > symbols) will now automatically switch the Telegram mode to html.
Fixed an issue in the Switch Account that prevent some accounts from successfully connect to their additional accounts.
​Telegram channel will now automatically activate markdown on text messages that contain standard Telegram markdown symbols (e.g. * or _)
​Messenger Extensions are now automatically activated on Forms activated from a Messenger conversation. Messenger WebViews should also close correctly now on any platform.
Fixed an issue that could cause Forms to not save data when special characters were used inside fields (including Cyrillic or Hebrew)
\\n escaping for Set Variable Action should now be escaped to \n instead of \r
You can now import Facebook users from ManyChat standard CSV format.
You can now import Facebook users from ChatFuel standard CSV format.
NLP Logs are now saved only if the parsed confidence is not less than 30% of the expected confidence
You can now share a timed conversation URL that can allow anyone to access a specific conversation from a browser.
Images on standard buttons are now fully supported also on the Web Channel​
Now you can embed your chatbot fullpage in a web site.
Fixed an issue that could prevent operator redirection of contact on WhatsApp chatbots.
NLP Expressions can now be correctly searched using the filter button.
Fixed a training issue with Xenioo NLP engine that could lead to unwanted high values for very short sentences.
Fixed a bug that could cause Generic Input statistics to display a value above 100%.
Fixed a report issue that could prevent some conversations to be exported.
You can now correctly add a Custom Mail Message operation as child of Tag, Variable and other actions.
Fixed an issue affecting some builds that could prevent moving some interactions between different behaviors.
Fixed a Chat API issue that could cause older messages to be sent to the chatbot and trigger a new conversation.
Added date and time for each block entry of the Execution Diagram.
The Forget User action can now allow full interaction with the user while enabling deletion. You can use this new feature to implement a fully volatile chatbot.
You can now choose to sideload your custom Web Widget CSS instead of fully overwriting the Xenioo default.
Fixed an issue where a team member could not reach the designated account when being on a different Xenioo instance
A team member owning a free account can now correctly access the execution diagram of a bot assigned to a premium account.
​Execution Diagram will now correctly display the broadcast position name instead of "New Broadcast".
Fixed assets uploading not correctly referencing parent server.
​Conversation entries composed entirely of non-visual content will be correctly hidden.
​Broadcast distribution logs will now correctly display the full list of all the targeted users for each delivery.
Facebook Relay Service is now correctly distributing feed updates to chatbots on all different nodes.
​Highly Structured Messages should now be correctly displayed in the conversation section.
Fixed an issue that could trigger a Last Contact broadcast multiple times in a single row.
The chat operator state will now correctly stop any chatbot operation whenever chat is set to taken over.
Added interaction based statistics collection. You can now see statistics on how many users have reached a specific point of your chatbot or how many times a question was failed by your users directly inside the designer area.
​Attachment action can now be fully previewed inside your chatbot builder preview area. Files can be attached and uploaded in your storage are for testing.
The Generic Input Action can now be rendered as a password field in Web Chat.
The Generic Input Action can now accept both single and multi-line texts.
You can now customize the "Sent" message format for each chatbot message inside Web Chat.​
You can now choose to see the user avatar beside each chat bubble on Web Chat.
You can now forward selected conversation variables to the Web Chat plugin client.
​Variable values can now be set to multi line using \\r or \\n (or both) as escape for newline.
​Users import task will now display the number of rows and final users processed for each execution.
​Users import will now automatically user the phone number as default user_id so that future contacts with the user trough WhatsApp will not lead to a new contact.
​Custom channel status update REST call can now bu used to update or delete multiple variables or tags.
Fixed Facebook page addition denial causing server side errors to be sent to Facebook services.
Fixed Facebook login page to comply with Facebook regulations on subscribed and blocking users.
​Forms Checkboxes are now correctly setting the target variable to OFF when not checked.
Fixed an issue with Custom API Channel that may drop REST requests as Unauthorized if the same chatbot preview is online
Fixed a bug that could reset the current conversation position for multiple users after each publish.
Improved general chatbot storage handling. This should result in snappier load/save operations in all the designer
Fixed a sporadic issue affecting access to the conversations view on specific chatbots.
All audiences are now cloned when cloning a chatbot.
The variable message_type will now hold the type of message the user has sent to the chatbot.
Wrong input replies and Fallback replies have now a slight different visual style in the conversation section.
Wrong input replies and Fallback replies are now flagged on each row of the chatbot data export.
Chatbot data export is now split into two different files to minimize size and repeated data.
Audience size is now updated on demand and not whenever the audience dialog is opened. A color indicator will display if the audience size is updated or not.
Increased performance and UI feedback on Audience filtering on chatbots having thousands of conversations.
​Imported users are now assigned to the correct channel when partial information is supplied to the input file.
PUT and PATCH payloads are now correctly sent to endpoint when using API Action.
Fixed a bug that would prevent question replies to be added to the full conversation export file.
Fixed a graphical issue that could display a wrong number of messages inside general and bot-specific charts.
Cloned broadcasts have now every counter reset to zero.
When cloning a chatbot, all broadcasts are now cloned without their previous counter value.
Users can now be imported and exported directly from the conversation section. Imported users will have an empty conversation but can be a broadcasting target.
You can now choose to display the first or the last message in the Web Callout Bubble.​
​Xenioo Forms buttons are now automatically hidden when you choose to print the form from any browser.
You can now hide either the Confirm or Cancel buttons in Xenioo Forms. Hiding both will hide the button area.
You can now swap the order of Confirm and Cancel buttons in the Xenioo Forms buttons area.
​Xenioo Forms can now be set as auto-open. Auto open forms are opened automatically, without any additional option button for the user.
​Xenioo Forms can now open inside the chat area and not just inside the Floating Area. Inline forms hide the chat area until completed.
Fixed a bug that could leave behind Web conversations that were meant to be removed after no interaction from a user.
Phone and Email commands should display the actual value in the conversation section instead of a generic <user command> text.
Fixed a WhatsApp integration issue that could force a conversation to be retained as active even when the user has gone offline.
​Date Picker control now correctly validates mandatory and default values inside Forms.
Time Picker control now correctly formats time values incoming from variables and validates against mandatory flag inside Forms.
Events exchanged between floating area and chat main page are now using the standard browser Message transport and can be intercepted using addEventListener
Rendered Forms titles are now displayed inside conversation flow as chat entries.
You can now configure the background color of the Web Floating Area buttons.
You can now see message consumption in real-time when previewing your chatbot. A new information badge will automatically update with the counter for messages and action messages consumed by the simulated conversation. This should help you get a more precise idea of how much your chatbot is going to consume once online.
You can now check each and every conversation message count split among Standard and Action counters. These counters are enabled only on new conversations or slowly updated on returning users.
Standard and Action counters are now always visible on your chatbot and your global dashboard.
Web conversations that have had at least an exchange with the user are now counted on statistics as Active Users.
The bottom part of the floating area now correctly reflects the style of the full chat area.
Server connection polling will now correctly slow down when after a Xenioo Form has been completely closed.
​User conversation bubbles in conversation will not correctly hide custom commands instead of displaying the originator unique id.
Fixed an auto-open issue on Web Chat that would close the chat area if a user clicked in the avatar zone before render.
Pending messages are now correctly purged as soon as a Form is generated. Broadcasting while filling a form is still possible.
Fixed a caching issue that would make a forgotten user conversation pop-up in the users list until a logout/login cycle.
Arabic and Cyrillic characters should be now correctly posted when used as payload in any REST request.
Payload type can now be specified directly in API Action so that content type inside headers is not required.
Fixed a bug that would hide the taken over status inside the conversation users list for some users.
​Chat take over action will now correctly take over with default account operator when used without the Pro-Team package.
​URL Buttons can now redirect links to the same window
​Link Actions can now redirect to Floating content and on the same window
​Conversation entries time is now on 24H format.
​URL Buttons can now be redirected to floating content on Web Channel​
Fixed a bot report bug that could skip specific conversations during export while making the final CSV empty.
Fixed a conversation bug that could prevent the full visualization of specific conversations​
Fixed a NLP import/export issue that could lead to intents failures during imports
​Full form support has been added to Xenioo! You can now create custom forms to collect complex user data directly from your chatbot.
POST and PUT methods of the Call API Action now automatically support empty payload bodies.
The last_contact variables are now updated on each user message incoming instead of being updated only the first time the conversation is started or restarted.
​URL Action can now redirect the link to the same page instead of opening a new tab/window on Web Channel.
The Location quickbutton is now ignored under Facebook channel to comply with API 4.0 updates.
The Web chatbot channel has now new settings that can:
Display the chat area as either a standard box or a full side panel
Display inline avatar on top or on bottom of each interaction
Display chat message starting from top or bottom of the chat area
Fixed an issue that could cause specific single-user broadcasts to be skipped during execution.
Fixed a bug for Audience selection inside broadcast that may lead to specific audience selection even after switching to "All Users".
Fixed a bug that would stop a Web chatbot from appearing if one or more incomplete context menu were specified.
Fixed a bug that would prevent personalized Avatar and CSS file to be re-uploaded using the same filename in the Web Publishing dialog.
Fixed an issue that prevented downloading of chatbot backup in Firefox.
Cloned broadcasts are now assigned to a unique API Key to prevent on demand calls triggering other broadcasts.
Chat-API provider now fully support special characters languages (Cyrillic, Kanji etc) as well as emoji codes.
Fixed an issue that could prevent Facebook Messenger from sending media files.
Arrows inside the chatbot builder are now changing direction depending on the position of start and end interaction.
Added a new button on the designer toolbar that allows creation of a new interaction without selecting the behaviour
You can now add generic, text free notes inside the designer. Notes can be freely positioned, cloned, moved and fully support the general basic markdown syntax.
Generic card templates now support Image Aspect Ratio selection for Facebook Messenger.
​Web Widget now supports basic text formatting in nearly all content types.
It's now possible to use Text Action, Random Text Action and Quick Reply Button as child operations of Conditional Switch Variable and Tag actions. This feature greatly simplifies scenarios where your chatbot may need to say something different depending on specific Tag or Variable value such as current channel, locale or last access.
Added Chat-API as an additional WhatsApp channel provider.
A brand new channel has been added supporting Voice-To-Voice chat through phone.
You can now use location attachments using Waboxapp WhatsApp integration.
Added an alert to the Group Conversation team setting to underline the inner work of the flag.
Fixed an issue that could repeat previous List Cards in a conversation after the user actively inputs anything.
Update Stripe payment flow to be compliant to new European Regulation
You can now set up multiple wrong reply to any Input action.
Fixed a change in receving user location from CAPIWHA
​Image Action can now be embedded as sticker on platform that support the functionality
Decreased general conversation fingerprint to increase data exchange speed over Xenioo
Increased NLP Wildcard recognition precision on specifically trained expressions.
​NLP Master Container can now be seen only by the unique account holder and not by any other team member.
You can now use Facebook Referral parameter to drive Facebook conversations
​Google Assistant Channel now supports break ssml as Chat Delay.
Fixed an Audio action issue when saving old chatbots informations
The last contact and first contact date is now correctly showing the months as number
​Google Assistant Channel publishing has been updated to the latest SDK version
Location attachments now support simple location copy/paste from Google location sharing dialog on both desktop and mobile
Is now possible to select a specific starting behaviour directly from the Web Channel script to have your bot start from a specific point.
Fixed a redirection issue that could prevent an Alexa skill to correctly intercept NLP input during blocking questions.
Embedded Audio action now transform into embedded SSML tag for Google Assistant channel.
Fixed an issue that could prevent re-publishing of chatbots previously attached to APIWHA service that are now under CAPIWHA service.
Fixed an Alexa chat issue that could lead to an 'unreachable skill' error when the ssml message contains special characters.
Added flag Disable Auto Display On Mobile Devices on Web Publishing configuration to allow disabling chat auto-opening on mobile devices.
​Audio can now be automatically embedded as an SSML voice entry instead of starting a streaming session under Alexa
​Blocking NLP inputs can now be used as dialog steps in an Alexa skill
You can now export AI intents/expressions in a CSV format identical to the expected import format.
Fixed an issue on Phone and URL button on web widget that prevents it from working on iOS Chrome browser.
​NLP Input and NLP Detection actions can now detect multiple intents at once trough multiple intent selection.
Added new mode "Normalize to entity value" in Set Variable action
Fixed an Entity auto-merge behaviour that could lead to an entity variable created with multiple times the same entity value.
Fixed an issue that could delete a user chat attachment from the account storage before Xenioo conversation was persisted.
Added a new Conversation Webhook url integration that can be used to receive in near real time updates for every message sent and received by your chatbot.
Added a new flag in WhatsApp publishing dialog that allows optin behaviour configuration.
Added an automatic detect of complex Google Action invocations that allows for a specific deep trigger during initial action optin.
Fixed a Firebase List command bug that could duplicate the enclosing "documents" collection and make it impossible to stringify or parse.
Fixed an APIWHA issue that could prevent the reception of a location based attachment.
Added off-thread receive/response support for all WhatsApp providers. Xenioo should be even faster in replying to webhook calls from any provider.
Added a direct goTo js command to allow for Web Channels to redirect to any point of the conversation directly from a client script.
Web widget is now supporting media attachment input (images, audio, video and generic files).
Added support for special emoji characters detection inside NLP engine
Increased Wildcard detection capabilities.
Added support for Location attachments inside Attachment Action​
Fixed a bug that could reset a variable to value "0" when using a Set Variable Action if the variable was not existing.
Added a Keep Position option for IoT streaming devices that automatically tracks the byte position for media streaming
Added a new Set Bookmark action that can be used to automatically keep a bookmark on a specific position of the conversation
Improved NLP Wildcards ranging and detection across the board
​Go To Action can now go directly to a given Bookmark
Added Wassenger as an additional WhatsApp channel provider.
Fixed a bug that prevented access to Execution Diagram to users working on invitation bot for a premium account
Mobile web widget should not automatically open keyboard after first use on every interaction update
Added PUT, PATCH and DELETE methods support to API action ​
Added additional Client Key and Client Secret settings in Wordpress Integration Action
Web Widget carousel is now supporting swipe gestures on Carousel view
Made NLP Master management package available for all accounts.
The Broadcast Distribution Log date and time has been changed to full 24H format
The Runtime Logs date and time has been changed to full 24H format
A new set of messages will be displayed in the chatbot runtime logs to alert about operators coming online and going offline
Floating content is now fully supporting mobile view inside the same page
Manual broadcast submission is now hidden whenever the bot is not online on any channel.
​Broadcasts now have an expected process push timing based on active scheduling scheduling. The expected delivery date is displayed in the global broadcasts list.
Added a success/failure feedback message to each manual broadcast submission.
Operators that have only assignment capabilities can now assign a conversation to other group operators.
Added a new message in the Broadcast Distribution Logs to alert for empty audiences leading to no push.
Added a new message in the Broadcast Distribution Logs to alert for users that are currently under operator control and shall not receive the push.
Fixed a package combination issue that could prevent a user from obtaining access to very specific premium features.
Fixed a WhatsApp channel issue that would prevent graceful disposal of resource during channel shutdown.
Fixed an On Demand Broadcast issue that could prevent full execution of specific broadcasts to all chatbot users
Fixed a visualization bug in the Set Chat Operator State action that would automatically re-select the first operator of a specific list instead of keeping the user input
Fixed a bug during Operator Assignation under Conversation that could prevent an operator to assign the conversation to another operator.
Added automatic variable JSON translation. It is now possible to reference variables by both their full value (e.g. {{user}}) and by using parsed json properties (e.g. {{user.first_name}}).
Added a new flag in Number Input that allows user text to contain additional characters in the reply. Chatbot can now accept numeric inputs such as "10 meters" or "12.5$"
Fixed an issue that could cause multiple high volume Facebook read receipt to be erroneously discarded from the queue.
Fixed an issue on the Web Publishing page that could hide some of the options due to settings dialog size.
Changed standard JS minification strategy. Final web plugin JS should be smaller and more compact as a result.
Added a new flag to Alexa Publishing Dialog that disables automatic model creation at every channel publish.
Fixed an issue that could prevent an IBM Watson Input action to correctly hold user input until intent detection meets required confidence percentage.
Fixed an issue affecting all DialogFlow and IBM Watson inputs that may prevent Xenioo from correctly retrieving detection results when the user text contains tabs or line feeds.
Added a new "Embed image if allowed by channel" flag to Image and Video. If enabled, this flag will try to embed the resource directly inside the chat instead of pushing the standard resource URL and let the channel unfurl it.
Added for all Variable Set actions and operations the possibility of escaping recursive variable parsing by using \{\{variable\}\} instead of {{variable}}. In the first case, the variable will not be automatically parsed on the first assignment making much easier to create global dictionaries for multi-language chatbots.
