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Data Retention

As a default settings, any user information (where available) and conversation captured by a chatbot within any of the available channels, is being persisted on Xenioo storage.
Xenioo storage is provided by a secure cloud infrastructure based in EU.
The lifetime of the persistent storage is limited by the type of the account subscription and it ranges between 1 to 9 months.
Additionally, each and every conversation is built around a number of different information that are kept by Xenioo according to the following table:
Item
Retention
Contacts
Forever. Contacts are deleted manually.
Contact Variables
Forever. Contact Variables are deleted manually.
Chats
Depending on your Account license retention (30 days by default).
Media Files from Chat
Depending on your Account license retention (30 days by default).
Bot Statistics
Depending on your Account license retention (30 days by default).
Reports
15 days
10 days or 256 entries
15 days or 1,000 entries
Broadcast Logs
15 days or 1,000 entries
Bot Runtime Logs
15 days or 1,000 entries
Automatic Backups
Last 5 Publishing Backups are kept forever
Data is removed from the platform on a daily basis.