Data Retention

As a default settings, any user information (where available) and conversation captured by a chatbot within any of the available channels, is being persisted on Xenioo storage.

Xenioo storage is provided by a secure cloud infrastructure based in EU.

The lifetime of the persistent storage is limited by the type of the account subscription and it ranges between 1 to 9 months.

Additionally, each and every conversation is built around a number of different information that are kept by Xenioo according to the following table:

Item	Retention
Contacts	Forever. Contacts are deleted manually.
Contact Variables	Forever. Contact Variables are deleted manually.
Chats	Depending on your Account license retention (30 days by default).
Media Files from Chat	Depending on your Account license retention (30 days by default).
Bot Statistics	Depending on your Account license retention (30 days by default).
Reports	15 days
Execution Diagram Info	10 days or 256 entries
NLP Log Entries	15 days or 1,000 entries
Broadcast Logs	15 days or 1,000 entries
Bot Runtime Logs	15 days or 1,000 entries
Automatic Backups	Last 5 Publishing Backups are kept forever 15 days for deletion based backups.

Data is removed from the platform on a daily basis.